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Broadband

LKH21CT08NH05
Visitor

‎18-08-2026 12:55 PM

I have been billed for Broadband which i no longer have. You requested me to return the equipment which i did a few weeks ago. So why am i still getting a bill, when i no longer have my broadband. 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎18-08-2026 01:19 PM

@LKH21CT08NH05  You need to call customer support about this.  This is a public forum that doesn’t have access to your account, 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎18-08-2026 01:20 PM

@LKH21CT08NH05 : Did you cancel your BB? If not, you'll still be charged for it even if you've stopped using it.

This public user discussion forum can have no access to your specific account or answer your Qs. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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