Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, Currently on the 500mbps plan, if I were to upgrade my plan to say the 900mbps plan could I then downgrade back to the 500mbps plan later on? any advice much appreciated
I have poor performance on broadband - self testing shows 5Mb or less and similarly poor upload.Text HELP as instructed, 'We're running tests,...' Then ... 'we need to send an engineer... we'll book an appointment automatically'Then ... 'We can't m...
Newly transferred to 'digital'. Not at all tech savvy. EE are now asking me to "Activate my discovery+ subscription. No explanation or details re what this is. Can anyone explain?
Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . Shaneen
I'm new to EE, previously with BT. I have a 500mbps contract and for most of the day that is what I get, until around midnight that is. Every night at around 12:00 pm the speed drops to less than 25 mbps. Its so slow sometimes that pages freeze on my...
I have signed up for EE broadband from Virgin Media, part of the dealt said I could claim back any bills from VM as I am finishing the contract early, how do I claim this fee back from EE ?Andy
Hello,I've called EE today as I am moving home next month.The agent told me it's not possible to move my EE contract and put me on a new 24 month BT contract. I had only 7 months remaining on my EE contract. I told her and she said she will leave a ...
I've got Openreach coming out in 10 days to install my FTTP. In an ideal world I would have the ONT fitted where the current BT master phone socket is in our kitchen but it won't fit in that space. The current copper line comes in through the garage...
I work from home and my company have supplied me with an ee smart wifi disc, but unfortunately this won't connect with my smart hub. I tried a (fairly old) ethernet cable and via the wps buttons both without success. Any thoughts as I do not want ae...
Hi. I have a customer, with a smart hub sh20a.we have installed some ip cameras a while ago, stand alone to the DVR.they then wanted to view them online from the phone. So set the equipment to be dhcp enabled and take their ip addresses from the rout...
