Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 385 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46667 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90974 Views
  • 11 replies
  • 12 Helpful

broadband and tv

Hi i would like to review my EE TV and broadband package please and would like to know if i can do that yet  ***** *****   [Mod edit: full name removed. Please do not post personal  identifiable details on public boards.]

Using Custom DNS Slow Speeds

Hey Alli currently have a Hub Pro WiFi 7 I have ser to use cloud fare family dns as ee parental control seems to blocking site that don’t need fall into the block category a invoice processing app Joist. But I have notice the speed to the hub is stil...

FAM0422UK by Valued Contributor
  • 110 Views
  • 1 replies
  • 0 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 385 Views
  • 1 replies
  • 5 Helpful

2 week review of EE 1.6gbs

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...

Bluenose_Dave by Established Contributor
  • 64265 Views
  • 644 replies
  • 183 Helpful

Resolved! No connection following transfer 5 days ago

Lat Friday I was supposed to transfer to EE from Vodafone. Vodafone service had stopped working in the morning but using EE router there was no service. I called and told 'order not completed' it will come by midnight. When next morning was no servic...

Resolved! attempting take payments early

every month i get an email on the 15 saying my direct debit failed, my arranged pay date is the 16th so if you try to take payment the day before i get paid it will refuse the dirst debit... surely thats just common sense, how can my bank pay a bill ...

J-R by Explorer
  • 159 Views
  • 3 replies
  • 3 Helpful

Resolved! Home broadband still not connected

Anyone have any advice... following a home move EE could not complete the switch after several attempts. We changed to a new account and started fresh in new address for it to fail again. I think ive now placed over 10 orders and each one has failed....