Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there,This is a first post- so apologies in advance if any etiquette is broken.I had the misfortune to have to upgrade to full fibre when my BT contract expired- 12 months ago!The installation process was a nightmare and took nearly six months. I...
First time poster, new EE customerEvening all. Changed my SKY broadband to EE Essentials Full Fibre Gigabit. Bought it, Open Reach Engineer installed it and away we went no problems until the middle of last week. Got this package because we are all g...
Good Afternoon, Just seeking clarity on something - My father is the account holder and bill payer - however I am the primary user of the internet in our house. I did some research on these forums and found that it's possible for an account holder to...
[Mod edit: Account number hidden. Kindly refrain from sharing your private details in public discussions.]
We switched to EE 2 weeks ago and during the day the internet is running ok (a little slow at times) but come the evening I am unable to get anything to run. There’s only 2 of us in the house using devices and mainly using it to browse the internet b...
Is there an app for this service as it not showing on my ee app. I would like to see my bills
@Khynight : URGENT: Remove postal addys & UPRNs from this public site for all the world to see before a Mod beats you to it. You wanna be scammed? This public user discussion forum can have no access to your specific account. You need to raise this w...
Hi all,Wondering if anyone has encountered something similar or can suggest what else I can test.I'm on EE Full Fibre, approximately 1.6Gbps, and since today I've suddenly been unable to connect to certain online games from my PC. Nothing in my netwo...
I cannot express how horrible the broadband is, please do not buy from this company if you’re considering - especially if you’re a gamer. It will frequently jump to 800+ms whenever you play any online game across any device. Try fixing it? They don’...
