Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45007 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87469 Views
  • 11 replies
  • 12 Helpful

Range extender

I've tried a couple of wifi range extender with alleged capabilities of 1200 maps. Reality is only getting around 8mbps. Are there EE settings that block 3rd party extenders/repeaters? Are there settings i should change in main router? Both repeaters...

Edgy7 by Investigator
  • 187 Views
  • 12 replies
  • 2 Helpful

Upgrade from Legacy FTTC to New EE Full Fibre

I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...

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XRaySpeX by EE Community Star
  • 4109 Views
  • 75 replies
  • 41 Helpful

How does EE suck so bad when BT was great....?

How can EE screw up the technology so badly that their service sucks? We had 1-2 cut outs in 5 years with BT and it was normally around 3 in the morning which we put down to scheduled restarts. Now we are cutting out at least once a day and it is bec...

bigsteve47 by Established Contributor
  • 1970 Views
  • 30 replies
  • 10 Helpful

Resolved! Internet Down

Internet went down on Monday and we still aren't up! There has been no communication regarding what the problem is and the tracker says 16 more hours...it said 17 hours 6 hours ago! Fortunately I have unlimited mobile data on my account as long as I ...

EE WiFi Pro Extender mis-reporting ethernet speeds

After going round the houses quite a few times, I finally spoke to a chap in Belfast who logged into the router and extender to see what was going on.He could see that the extender was reporting a 2.5 Gbps speed, whereas the admin portal on the hub w...

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GDog3 by Valued Contributor
  • 489 Views
  • 21 replies
  • 5 Helpful

Why do I see a open EE WiFi being shown

I have notice recently that my smarting plus shows a EE WiFi SSID on the list of WiFi available routers. How do I get my hub to turn this off I have opted out of using Ee WiFi Hotspot but my router shows this open EE WiFi. 

FAM0422UK by Contributor
  • 165 Views
  • 6 replies
  • 0 Helpful

EE App Problems

Hi.I recently upgraded my broadband to Smart Hub Pro.When i try to use any of the features on the ee app to manage my broadband, I get one of two error messages "We cannot show "insert feature" right now. Refresh or come back later when we've fixed i...