Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Ha Several days ago wi fi residence does not work.
Hi,I have been having trouble with my broadband for a little while, i thought it might be because i am using WIFI so had a electrician come out and fit ethernet cables to each room. I am still having issues, mainly with Youtube where it looks to be t...
It's being a while since my BT was migrated to EE but I cannot link my BT account to EE. I'd like to know how to do it
I have an HP Printer (Smart Tank 7305) which sits directly underneath my EE Hub, yet connects to the extender in the kitchen. I need to have the extender in the kitchen so can't switch off, however as its connection can be flaky my printer often d...
Is anyone else having to reboot/ disconnect from their router on an hourly basis, I have WiFi extender not 10 feet from where I sit and trying to watch anything 1440 or 2180 without the churn is almost impossible, I’m thinking of giving up, and looki...
I recently switched from Lit Fibre to EE and unfortunately have had some unexpected issues when dealing with EE regarding their promise of paying early termination charges from a previous provider.Initially I went on to the EE website to enquire abou...
i have lost my admin password for ee router. how do i find it]
hi we are having the same issues since 30.05.26 .... 2 x ring security outdoor devices ..... 2-4 x pan tilt indoor cameras .... 1 x kettle ....... these all seem to got offline or poor connection ........ we have done all the usual troubleshootin...
Hi. We are victims of the BT EE Broadband scam/scandal.2 years ago we were told that our Broadband contract had been transferred from BT to EE, under a 2 year contract. This happened at a time when my health was depleted by a serious illness and I wa...
Ports closed externally despite a valid mapping.Posting here as I understand this is a known issue and the place it gets escalated to engineers.Setup: EE FTTP, Smart Hub 7 Pro. (Mesh system in AP mode behind it; the hub is the sole router.)Problem: P...
