Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44444 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86143 Views
  • 11 replies
  • 12 Helpful

Broadband not working

UPnP was not working on my Xbox series x, I tried to reset my modem and router with the UPnP turned off to reset it. Now my router won’t connect to the broadband. I live in Torquay, Devon. Is anyone else having service issues, currently,  in this are...

Switch from talktalk to EE

I was persuaded by an EE rep when upgrading my Apple Watch to get EE broadband via the switch service. I explained it was all in my gf’s dad’s name as we both live with him and he said that wasn’t a problem, so I agreed but explained that we would ne...

SteveR12 by Visitor
  • 112 Views
  • 3 replies
  • 2 Helpful

Resolved! EE broadband and your own router

Just upgraded my full fibre broadband from BT to EE and I use my own router directly plugged in to the ONT.when I was on BT I had to use the details below on my router settingsUsername - bthomehub@btbroadband.comPassword - BT Does this need to be upd...

-Batman- by Established Contributor
  • 150 Views
  • 5 replies
  • 5 Helpful

Not so Wifi Pro

First off the Smart Hub Pro with Wifi 7, is rock solid and fast.But here's the rub: for the poor souls who believe the extenders supplied with the Smart Hub Pro will provide coverage around anything other than a small, terraced, or semi-detached hous...

Problem receiving emails

I have been with BT for many many years. Recently EE took over all BT accounts. This has largely been ok. Recently a forum of which I am a member, has said that emails sent to me by them are bouncing back. I am clueless as to why as I haven't changed...

Resolved! Can not link BB account / mobile account

hi support, Since I am switched to EE bb / sim from other carrier. one month ago. So, now, I  want to link the BB to see the bill, doesn't work. Due to when I link to my broadband , after inputted the account number, then will pop up to input the eSi...