Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there, I have been a customer with EE for 10+ years. My previous phone contract was for around £12.00 per month for 20gb of data. This contract had ended, and I was out of contract, paying £14 per month. (sidenote: that deal is no longer available...
I get an error message 'www.everymancinema.com uses an unsupported protocol' whenever I try to log onto the Everyman Cinema website. This is from any of our devices...
Hi I'm looking to check my router settings but I'm unable to connect to the above page. Access to the internet and online services are fine, but it's just this page. I get the below error and I don't understand why this is. I really don't want to re...
I have emailed the switch team more than once to arrange for my cancellation fee to be credited to my de account the team have failed to respond to any of my emails so I feel the £265 bill I have had to pay to sky for cancelling my broadband is not g...
Please switch my broadband on, you've cut it off at almost midnight on a Saturday so I can't even properly contact you to push a button
I have closed my account and now have the final bill to pay. Cannot sign onto my account as it is closed, the fast payment seems to be only for mobiles. this is my broadband account HOW CAN I PAY THE BILL Thanks a lot Need to get out of this useles...
I have spent ages trying to connect my old i pad to the wifi. I am sure I have put the password for the wifi in correctly but it keeps telling me it cannot connect. Please help.
Hello,I have a broadband package with EE but did not take out landline as we rarely used it at our last property. Where we have moved to is much more rural and the mobile signal is patchy. I am considering getting landline added for when we call util...
Posting the firmware versions for the EE Smart Hub 7 Plus Router, which was launched 12th December 2025.Firmware version: r3.29.4-R-1511690-PROD-84001 19/12/2025 App ver 3.7.4Firmware version: r3.35.15-R-1597208-PROD-84001 19/12/2025 App ver 3.11.2Lo...
We have recently upgraded from a Plusnet VDSL2 connection using their Plusnet Hub One to EE Fibre Broadband and the EE Smart Hub.Initially I was impressed. 300Mbps+ on my mobile phone over WiFi, very nice. However the wired results weren't just under...
