Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi why is my broadband still not working? Thank you
Hi,We had some reports of luminate.live not loading. We've narrowed it down and it seems to just be the EE broadband users.Could you remove the block? Its causing confusion for our customers.Many thanks
My Home Hub was recently replaced as the old one developed a fault. I want to access the settings on my new Home Hub but when I use the IP address 192.168.1.254 I see message saying that a secure HTTPS connection is required. When I follow the link t...
I have a new hub with a smarthub as backup. Everything has been sync'd. If I check the EE coverage checker, it says 4G has great coverage but the hub only shows 2 bars.If I disconnect the broadband, on the old BT system, the smarthub took over and ...
I’ve been trying to claim the switch offer where EE promised they would pay my early termination fees for my previous provider. They seem to be doing everything possible to get out of paying and are now saying I need the final bill from my previous p...
I was lent to go live on 29th April, my service went like on 8th Oct, now been told only entitled to 60 days compensation, made numerous phone calls and not once did anyone mention only getting up to 60 days compensation.
Hello,Any help is greatly appreciated. My blink doorbell camera will not connect to the EE hub. This is extremely frustrating. On the router I've disabled 5 GHz, turned off ipv6 and connected the blink sync module to the EE compatible network which i...
Hi I can’t seem to access my EE broadband account to be able to see a physical bill. It doesn’t seem to accept my billing account number. Please can I have some help to do this,Many thanksIan
There was no bag provided. I am wondering whether I could just return the old adaptor in the jiffy bag it came in having the return address GX0 Harding Road Milton Keynes MK 10 0DG? Alternatively could I obtain from you a postage paid return label (b...
HiI moved from BT to EE on the 4th of September, and ever since then, I've lost caller display. It was working perfectly up until migration day (4th of Sep)I've called up EE around 3 times since then. I had an engineer out who couldn't see any physic...
