Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am an EX BT customer who swapped to EE following recent emails from BT. Since swapping to EE I am unable to link my new broadband account to my pre-existing mobile account. I have spoken to a number of tech team advisors over the last 2 weeks and n...
I've hit yet another snag since moving over from BT to EE: when I open the app and go to manage my broadband, and select WiFi, it says I can't manage the settings because I'm not connected to my home WiFi. But I am: the router shows the phone as conn...
Hi EE broadband not working after power cut
Having being 'encouraged' to migrate my something over twenty years relationship with BT Broadband to the new better? EE Broadband service for less than three weeks. it has been proved to be a constant problematic service.Not withstanding the replace...
This is still happening. Openreach fitted my Full-Fibre-150 on Tuesday of last week, I sat up all night (14 hrs in total) setting up all my computers, phones, Alexa's, wifi operated plugs and lights etc. I went to bed at 6am and woke around 1pm to f...
Hi I have phoned EE three times as I cannot see my broadband bill on my EE app. Someone phoned me back to check my email address, phone number and said it will be sorted but still weeks later I can't see anything only my mobile phone bill. I've tried...
I recently moved from BT to EE couple a days ago and it was fine , router re started and asked me if i had another QR from Bt to keep the passwords. When I did it showed me error that couldn’t finished and try again and now it seems it works but stil...
Hello,I’m also struggling with the same issue too!I have had a ‘hidden’ open order on my account for weeks that guides keep saying they will ask to be removed but it never does get removed. Some tell me it will take 24 hours to disappear, others say ...
HiRecently migrated from another isp for my fttp 500mb with digital Voice.Fttp is working great, but having issues with maintaining digital Voice.After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week cal...
HiI need help, I've just started a new contract with EE for my broadband (previous 2 year contract ended )however the account number is different and the new account number given is incorrect or at least that is what the system says when i try to use...
