Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We are thrilled to announce that TNT Sports on Sky TV has launched for EE broadband customers. As part of this launch, we are including HD at no extra cost! If you’re an EE Broadband customer with Sky TV, you can now add TNT Sports to your Sky TV thr...
Hey, I will be contacting support when I get the chance this week - Since yesterday which I thought was a one off around 8PM all my wireless devices ( Android, Apple, SmartTV, Ring) stop obtaining internet from the router - it happened again this eve...
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
I am disgusted with EE as I worked for BT for nearly 35 years.They are rewarding new customers by giving them better deals than an existing broadband customer whose 2 year contract has ended.Theoretically, you are a new customer, so why do they not o...
I switched to Vodafone, but due to a provisioning error, my landline number transfer failed. It has been about two weeks after the 30 days. The number originally belonged to BT/EE. I am looking for a moderator to see if the number is still sitting un...
Well this is embarrassing! I’m a chartered IT professional and a specialist network troubleshooter. However, despite following all advice on the internet, I cannot get apps like Netflix or BBC to run on a first generation firestick via the Smart Hub ...
Rebooted Router and ONT and issue still continues. No problems up until today, EE txt Help advises no issues!Router time is out by 2 hours as well which is weird!Product code: SH4-1Connection type: External (FTTX)App version: 3.17.5Firmware version: ...
I have just spent a frustrating afternoon with EE. After half an hour on hold I gave up. Though looking through the posts, this was a comparatively short time to wait , I thought I maybe would have better luck with the App.Took me through the whole l...
Have tried to get BBC iPlayer and ITVX via EE hub and I’m told I cannot access these unless I have a TV service from EE at a cost!please be aware this new full fibre hub and service is not a direct replacement, functionality wise, from my You Fibre s...
So I am nearly out of contract. I pay £55.99 a month to EE and have done for nearly two years (900mbs FTTP).I call EE and they initially off me aq new deal at £38.99 a month till April and then £42.99 a month (and a further £4.00 a year after).I loo...
