Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
From time to time a Reward Card - maybe as much as £150 - is offered as part of a new customer sign-up to EE - e.g. when clicking through a comparison site. Unlike refunds of early exit fees these do work if coming from another BT group ISP.Sometimes...
Router model : SH32BPackage : 1ghzProblem : Wifi is causing intermittent lag spikes over 1000ms with request timed out message.First I should explain I'm computer literate in terms of network engineering and how to fix this kind of issue so I have a...
I need to cancel the broadband and TV because I don't need it my partner already get internet I NEED HELP TO CANCEL IT PLEASE THANK YOU
Hi everyone,I need urgent assistance from a forum moderator or the team to sort out a ridiculous equipment return penalty and prevent further incorrect charges.Over the past two months, I tried to set up EE broadband three separate times:Each time, t...
Hello,Mum has recently signed up for EE broadband (openreach modem). It appears to have dropped out and the landline has lost connection too. Anyone experienced this before? I think the two are linked but it could be a coincidence. Do I need to be ca...
Alex, I've read the post above. I've looked for similar posts but this one seemed closest to our issue. We have the Smart Hub Pro 7 set up. 3 Extenders and a Hybrid Connect. We have for a month or so now tried to get stability with the system since ...
I have just transitioned from BT Total Broadband to EE Full Fibre 1.6, but am having more than a few connectivity issues. The main one is that my ADT house alarm panel cannot connect to the wifi, and following many discussions with their service des...
To whom it may concern, I am beyond furious with the way EE and Openreach have handled my broadband installation, and I want this read by someone who can actually fix it, not another script. Here are the facts, none of which are in dispute: I applied...
I’ve sold my house and have been trying to contact EE to cancel by letter 5 weeks ago. No response. By the chat complaints team. No response. The 150 chat doesn’t work abroad. CEO email unusable I’ve called three times. Was left hanging on the phon...
