Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,Only recently moved from BT to EE and because of the full fibre install, my main hub has changed location and now the majority of the connections are now on the Smart WiFi Pro extender.I can see by connecting to the hub that there are 19 connectio...
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
I have a "Green Feathers" bird-box camera that worked fine with a BT Hub. I now have the EE hub.The camera will not connect to the new hub - i tried disabling the 5ghz - didn't helpPlease reply if you have real knowledge of the problem and have achie...
Since we have swapped from BT to EE we are major lag on games with ping hitting from 240 to over 300. Does anyone else have this problem or know how to fix it ??
So im switching over but can’t have my modem fitted until January and I keep getting messages about sending my bt quipment back but I can’t yet ?
We moved too EE on the 17th November, they installed full fibre & a digital landline, worked great for 5 days then stopped working. Now on day 15 with no broadband or home phone. 4 appts with Open Reach cancelled without reason, the 'date it will be ...
Recently switched from BT Broadband to EE and the broadband connection isn't particularly stable. It drops, typically for a couple of minutes, 2 or 3 times a day. The set up is more complicated than with the former BT Hub (v6) as it's added the Smart...
Hi,I have an LG OLED TV (B4) and a home network consisting of the main Wi‑Fi 7 hub plus two mesh extenders. When selecting Wi‑Fi networks on the TV, I see:HOMEWIFI DFS appearing multiple timesHOMEWIFI 2.4G appearing twiceI can also see neighbouring 5...
i recently upgraded to the EE smart hub pro (7) and all is fine apart from my HP Envy printer wont connect. the report says mac address filtering may be enabled. ive tried everything there's no option for disable it. the printer detects router and st...
We are originally BT customers and switched over to EE for our broadband via BT (if that makes sense). Although the account was always in my husband's name I manage it and BT always put me as a named person on the account. Since switching to EE they ...
