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Overpaid bill

RayBees
Investigator
Investigator

‎30-04-2025 02:36 PM - edited ‎30-04-2025 02:37 PM

Hi, Apparently I left EE on the 8th April when I switched to EE full fibre. I was sent a bill for the old contract covering April. I was then billed by my ‘new’ provider, EE for the month of April well from the 8th April. 
Both bills were debited from my account by DD. 
I received a second bill from my ‘old’ provider for the period 1st - 8th April which left me in credit by a significant sum .

So my question is when will I receive a refund? I was told it would be refunded on 28th April and guess what! No refund received. It is difficult enough to make ends meet without being overcharged for the service.

Not changing providers in order to avoid  issues like this was partially why I stayed with EE but apparently I didn’t.

 

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎30-04-2025 03:40 PM

@RayBees : As you didn't actually leave EE but just moved from legacy EE BB to New EE BB any refund will be credited to your new BB a/c & it will appear in your next bill on 8th May. You could call CS to ask for it to be refunded to your DD.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
RayBees
Investigator
Investigator
In response to XRaySpeX

‎30-04-2025 04:07 PM

I’m just annoyed that EE think it’s ok to is ok to hang on to my money for a month but if I missed a payment they’d react immediately.

when I rang CS the said it would be refunded on the 28th.  They also said the two systems did not speak to each other hence the over billing. So I’m not confident that the credit will transfer.

0 Helpful
Peter_W
EE Community Support Team
In response to RayBees

‎30-04-2025 06:13 PM

Hi @RayBees.

Welcome to the Community!
You're correct that these are totally separate account systems, so if it wasn't possible for the credit to be transferred, it would instead be refunded to you.

If your direct debit remains active we'll refund it to the registered bank account, or otherwise we would issue you with a cheque. 

If you give our Broadband Team a call, they'll be able to get this double checked for you.

Peter

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