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BT EE Migration

Campingdood
Visitor

‎21-06-2025 07:06 PM

I have seemingly just been moved over from BT to EE. There have been no instructions on how to do this just quite a few texts asking if I’m enjoying my package and my bill is ready. This is beyond a joke. Is there some secret on how to migrate the account or is there a secret handshake EE aren’t sharing? Need to log on to see how much time I have on my contract so I can leave.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎21-06-2025 07:43 PM

Just plug your existing router in & away you go!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Brilliant Contributor
Brilliant Contributor

‎21-06-2025 08:44 PM - edited ‎21-06-2025 08:46 PM

@Campingdood No secret BT take care off it all for you, then BT to EE people just find that they have loads off problems, have to call EE to get sorted, but they have a new tool in the toolbox that may just sort it out a lot quicker...

Text GUIDE to 66033 and let them call you back, EE Guide calling or BT Guide calling normally display's on the mobile and off you go but be gentle with them and very precise, all your duck's laid out in a row...

Official info below.

Moving from BT to EE Broadband – First Bill Explained | Billing Help | EE

 

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