Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I just ordered Fibre Max Broadband 300. The order confirmation says the "Your Minimum Guaranteed Download Speed will be 300.30 Mb/s." However, when I spoke with BT (my current provider) this morning they said that the quoted minimum from EE is not st...
Hi there, I've picked up a phone from EE last year in October I had a month left on my broadband, the salesman told me he could give me a discount on the phone if I upgrade my broadband into a BT one extending my contract.Since then I have just reali...
I have been a customer of EE for over 10 years have 2 mobile phone contracts with them that are now out of contract and a broadband Fibre 100 contract that was taken out in December 2021 at £31.50 a month, This contract started like most the cost wo...
Hi, I am.experiencing very slow download speeds across both wifi & wired connections. I would appreciate any support in fixing this issue. thanks.
Hi, I have no Internet at my home address x xxxxxx xxxxxxx, xxxxxx xxxxxx, xxxx xxx and I have tried really hard to fix it, but to no avail. Please can you see if you can identity the problem your end and possibly send me a new router as it is quite ...
I am in Portugal and WiFi at home not working My partner xxxxx xxxxxx is trying to get engineer to fix it We pay from our joint account Please add her as a 3rd party to the account [Mod edit: Please do not post personal information on the public b...
I have just changed from EE to BT Broadband. We currently have the EE smart hub and been issued the BT Smarthub 2, which I am assuming are effectively the same hubsThe change over is due today but the Internet still works though the EE router. Will I...
My Smart Hub is playing up I have downloaded the following stats but haven't got a clue what to do next. Product nameSmart RouterSerial number2.01E+09Fireware versionv0.05.02.02081-EE (Wed Feb 8 11:32:48 2023)Board versionR01GUI version1.2 06_07_202...
