Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I am trying to set up a new EE TV Box Mini with WiFi connection to an Orbi RBR350 mesh system that is connected by FTTP EE broadband.I already have an Apple TV as the main TV box, and the EE TV is working without issue connected to the same route...
BT have recently transferred all my BTID information over to EE. In doing so all the numbers I had on my Call Protect list have disappeared - neither can I view my bill from EE. I have been trying to acquire a BTID but EE are telling me they do not...
I have had an EE mobile account for a few months and about five weeks ago I transferred from BT to EE for broadband and TV as well. I have two account numbers, one for mobile and one for broadband/TV. If I login to the EE TV app, the EE app or the EE...
Folks,I have been looking at the features of the EE Smart Hub Plus and some don't appear to be working in any sensible way.1) With the BT Smart Hub 2 you could rename devices. On the EE Smart Hub Plus you can't .2) What I have found as well is that ...
Am I right in saying that 150 is the only place to get support from EE? Do EE members post here at all, or is it just users?
Why are so many features on the website not working? If I try to go to the EE Broadband shop I get the following message: Sorry, looks like a technical errorPlease call us on 0800 956 6000 and we’ll try to get things sorted. When I dial the number a...
I signed up for an offer of 500mbps broadband for £34.99 but the contract shows £39.99. I have tried the online chat and phoned EE. They said they would look into it and adjust the contract accordingly.I received a text today from EE saying "Hi, it's...
Why are so many features on the website not working? If I try to go to the EE Broadband shop I get the following message: Sorry, looks like a technical errorPlease call us on 0800 956 6000 and we’ll try to get things sorted.When I dial the number and...
Help!!!!I’ve tried so many different ways to connect my T-Link R 300 extender to EE Bright box 2 router to no avail. I’ve even enabled WPS via online portal, reset both devices and followed all instruction etc but running out of patience. It’s taken ...
Why does light flash from white to green on smart hub
