Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have SMART sockets which I'm having difficulty connecting to the EE network.I am trying to connect to a Compatibility N/W set to 2.4GHz onlyDealt with manufacturer's support - As a test they got me to create a new network by using my mobile phone ...
Can I speak to someone
Hi,After coming back from holiday I saw that my router had been updated (giveaway was the option for the beta GUI on the web console). The update seems to have completely broken the usage of the 6Ghz band. When ever one of the 2 laptops or 2 google ...
We will be moving home end of October if all goes to plan. We will temporarily have 2 homes for about 3 months whilst our current property sale goes through. Is there a way we can have our permanent contract at new house, and an EE wifi dongle of som...
I transferred over to EE from BT ON 31st July 2026 and had an issue with not being able to manage my Broadband on the App. It has taken until today 14th September 2026 to finally have the issue resolved. I spoke with quite a few people during this ti...
Hi,I've recently moved to EE Full Fibre Gigabit and I'm having some strange problems since installing the new EE hub. I'd be interested to know if anyone else has experienced anything similar or has found a solution.The actual broadband speed appears...
Can anyone tell me how I can connect my 2.4 ghz Garmin Sat Nav to my 5 ghz EE Wifi?
Hi, Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Int...
Copia y pega este completo I want to make a complaint about a £59.17 Direct Debit payment taken from my bank account on 2 September 2026. Lloyds shows the payment as “RETURNED DD” and shows £59.17 as returned, but I have not received the money back ...
