Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all,For the past 48 hours I have been trying to sign up for broadband. I am a new customer. I tried to place the order on the website but every time I get to the ‘about you’ section I can’t input my date of birth. It says ‘date of birth not valid’...
City Fibre are installing super fast broadband outside our house. Why can’t EE use this line to supply me with super fast broadband?
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My internet is so slow !!
I have 4 mobiles with the EE app. After the recent maintenance, two new phones show the speed test and two older ones, one android and one iPhone, now say it is not available. I cleared the cache and data but still the same.
I have received from ee a new Smart Hybrid connect it connects to the hub ok but is showing RED on the 4G ,I'm told by EE tec that it only connects to 4G when i lose a Broadband connection is this correct.i have moved all around the house with no suc...
Hi,I have changed my WIFI password this evening and since I have done so, the signal has been really weak and keeps disconnecting devices, which I have never had before. My car charger won’t connect as the signal is so weak and the router is next to ...
Every 3 months, it seems my broadband goes down for a week. Promises of being fixed in three days, then the first two days of nothing so extends - no work at the weekend so it becomes a week, yet again. £36.99pcm for the privilege too.
I am trying to access my EE account. I cannot use a one time code because the phone signal is too weak. It can take hours to receive anything by text. There seems not to be an email alternative.
For about a month now, possibly more, my internet coverage has been very poor. It’s getting worse, I pay nearly £30 a month for a basic package, I only run my Amazon stick and my mobile phone on it and it’s not even managing to do that!! This is unac...
