Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
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Hi, my mother is trying to sign up for EE broadband. After entering the direct debit details and continuing we are redirected to a BT page that has an error code in the top left of either 01 on mobiles or 61 on a desktop. We’ve tried multiple times a...
We recently moved from Virgin to EE as I couldn't resist their clever advertising....The problem I'm having is I can't purchase any games or addons from my Xbox, when it prompts me to validate\purchase via the QR code which i do on my phone nothings ...
Hi all, I have just switched from Sky to EE. I have the new Smart Hub 7 Plus and although most of it works, i have a couple of issues. 1. When i try to turn on "Always use this ip address" for devices on my LAN it won't toggle. Therefore i cannot set...
We recently have full fibre cabling installed in the area however the did the houses opposite me across the road, there was no pathway dug up outside my house.I have seen reference to where it's said they will probably use the ducts of our existing c...
Contacted the home move team to get the order in place ready for the big day. Have been told my existing EE contract can’t be moved to the new address so I need to move to BT BB then back to EE once setup (alongside a new 24 month contract!)Has anyon...
how do I get EE to upgrade my business internet package so I can actually get some work done without falling asleep waiting for pages to load which is super distracting as my brain wants to work much faster than EE loads pages. It’s painful…
HiI was expecting my in contract broadband and sports package to increase by £5.00 as per a recent email. I now know that for someone unexplainable reason it is rising by £8.71. My original monthly charges were £75.27 and the new charges £80.27. On s...
Hi!I'm a current EE mobile and BT broadband customer. I have paid off my device and I'm currently on a rolling contract for my airtime. I am also currently out of contract with my BT broadband and on a rolling contract. I was hoping to move my BT bro...
Will the Smart Hybrid Connect work with a EE or BT SIM card in? The BT Hybrid connect did. Ive read a few posts on here which are purely based on 'the service' being sold by EE, thats not what I am asking, the question is will it work with a standa...
