Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi could anyone tell me where to find my billing account number as I'm trying to link my products tyia
My contract was for a Broadband Speed of 150 Mbps with a guarantee of 100 Mbps. When I was changed to full fibre, I monitored my speeds using various Speed Tests to find that I was getting nowhere near the guaranteed speed. Having complained, I was t...
I've been with ee in my flat the last 2 years and a year before that at a previous place and game mode wifi optimizer just don't seem to work I can't even switch it on just says needs refreshing I've done everything rebooted router cold reset hard re...
You have my sympathy. EE have got to be the most dishonest and penny pinching company who don't give a damp for the well being of their customers. Was given the following lies at point of purchase - that I could get all the streaming services - lie, ...
i am so stressed out about my switching and having to pay out £200 that i don't have and i still have things to pay for i am so confused cos the email i got from them it says 28 days and not only that they say it will be credited to my EE account and...
Hi there. After now 17 calls, over 24 hours on the phone with EE, switching from BT to EE broadband I was told the EE service will be a like for like with BT. I asked if i can use my wifi extenders with the new EE hub, was told yes, then sold the h...
Our household all make use of the free access to EE hotspots that ou homebroadband account gives us when they're out and about. However, since last Friday, once the username and pasword has been accepted, instead of going to the "you're connected" sc...
My broadband has developed a fault that wont be rectified for a week. The guide offered no suggestion to an alternative (seemingly not in my contract to offer one!) and the shop simply suggested hotspotting off my phone but the signal isn’t good enou...
I have just switched from BT where I had the wi-fi discs to get wi-fi around my home and it was great. But now with EE and this new gear, my iPad Pro only connects at really slow speeds for some reason. For example, there was an update available on m...
I just transferred from Virgin Media to EE. Generally big improvement in the broadband however having quite a few problems connecting some google devices. (my google speaker connected no problem but the Nest Hub Max, doorbell and camera won't)I hav...
