Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46295 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90135 Views
  • 11 replies
  • 12 Helpful

Unstable and slow home broadband

The past 3 days have been a struggle, trying to work at home and the supposedly “best of the best” fibre connection is as slow as dialup , when you try the speed test in the app? Lo and behold it isn’t working, quite a few generic speed tests show ri...

Resolved! No Wifi output after power cut

I had a power cut to my home only and when we got power back everything is back on but my router is no longer outputting a wifi signal. Router is displaying solid blue light, I’ve tried restarting the router, resetting the router, resetting the open ...

Resolved! EE Smart Hub Pro router issue

Anyone else facing this issue? I set my 2.4 GHz to a fixed channel 6 and saved. The setting doesn't hold and changes to channel 11. I have factory reset the router and the firmware is up to date.Firmware version:r2.64.2-R-1210501-PROD-1App version: 2...

Huggons1 by Established Contributor
  • 5045 Views
  • 57 replies
  • 15 Helpful

WiFi pro mess

Ok so I renewed my contract in March don’t know why but thay sent me a wifi pro may b stock issue I don’t know was not complaining so bag came sent the other one back but apparantly I should lot of got the pro that are trying to make us pay the extr...

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iPhone 17 Pro Max- Inconsistent Speeds

Anyone experiencing WiFi issues with any of the new 17 series phones? I’m getting full speed over WiFi then it drops to like 50mbps. All other devices remain at full speed. I’m thinking there’s an issue with their new N1 networking chip. Be interesti...

Colesey by Established Contributor
  • 113 Views
  • 1 replies
  • 0 Helpful

File sharing no longer works!

So I have moved from BT to EE, and tried to use Qbittorrent for LEGITIMATE purposes and I get no connections whatsoever! Safesearch has been de-activated, so I can't see it being that. Is there something I have to actively do to enable filesharing ov...

ollyk1 by Investigator
  • 290 Views
  • 6 replies
  • 3 Helpful

Resolved! Phones that work with ee hub

Further to my (still unresolved) complex hub/phone related posts a few weeks ago,  now I am just asking if anyone can recommend a corded and a non corded phone that work well via the ee hub? Even when they were landlines, my BT corded phone buzzed, a...

Ethernet devices working but not showing

Hi again I have a very odd problem.My EE smart hub with software revision above, on factory settings, works fine with all attached devices, wifi and ethernet, but fails to show most of the ethernet devices on the Hub Manager My network page.  It list...

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Resolved! 1.6g service wires only

does anyone know if it’s possible to get the 1.6g service without the router and other bits?i have no need for an isp sub standard router or wifi access points and my firewall and switch are already connected at 10g with a wan port that can take up t...

scozia by Visitor
  • 142 Views
  • 3 replies
  • 4 Helpful