Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, odd problem happened today. We have many devices successfully connected and getting great speeds, this morning when I booted up my laptop it just doesn't connect to the EE router via wifi all of a sudden.Windows 11 built in NIC, no ethernet p...
My 80 year old mum is an existing customer for her mobile and now wanting to sort out her broadband which is old Plusnet ADSL broadband.Her estate is cabled for FTTP so is eligible for full fibre packagesOn the website there are a number of offers av...
Hi all, I have the 1.6 gb full fiber package with the new WiFi 7 pro hub and the extender. My PC is wired directly to the hub via Ethernet. When I turn my pc on, not even downloading anything other devices connected via WiFi suffer / lag / connection...
I got a visit at my home by one of EE's salespeople who sold me my new package and assured me my old broadband provider's disconnection fee would be covered by EE, up to £300. I just got billed this month by the old provider approximately £225, well ...
Ok. I ordered the new EE full fibre “busiest home” package, it’s showing (and advertised) as speeds up to 1.6gb, and the EE app even shows “1.3gb (guaranteed) download speeds, well…….no!mine just got installed and I’m getting the exact same speed I w...
My current network setup is several ASUS Zen WiFi Pro XT12 routers in a mesh. I’ve recently joined EE and have been sent a Smart Hub Pro with a Smart WiFi Pro.Would switching to the EE devices likely be an “upgrade”? WiFi 6 to WiFi 7 would presumably...
Hi,Only recently moved from BT to EE and because of the full fibre install, my main hub has changed location and now the majority of the connections are now on the Smart WiFi Pro extender.I can see by connecting to the hub that there are 19 connectio...
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
I have a "Green Feathers" bird-box camera that worked fine with a BT Hub. I now have the EE hub.The camera will not connect to the new hub - i tried disabling the 5ghz - didn't helpPlease reply if you have real knowledge of the problem and have achie...
Since we have swapped from BT to EE we are major lag on games with ping hitting from 240 to over 300. Does anyone else have this problem or know how to fix it ??
