Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Mobile signal is poor where we live, so we normally use Wifi calling. However, it just stopped working. EE call centre are adament its not a router issue, but i'm not convinced. Its the same problem on 3 iphones and 2 android phone (Samsung & Google)...
Hi everyone Ive changed over from BT internet to EE as I have mobiles with them anyway. I cannot access my broadband bill anywhere and none of the links that are sent to me by text or email go anywhere. I have called up several times and nothing ha...
I renewed my contract with BT but they moved me to EE without actually telling me that they were going to to do this. The EE app wouldn't work with my BT router so they have sent me an EE Smart Hub 2 (SH20A) which I believe is actually an old model a...
Worst service of all I ever had. Shame I need to have them for 2y now.. Treats you badly, playing up with compensation, even it was their fault! They came to install their broadband and stolen my neighbour's power of, they left him without Internet f...
We recently switched our Broadband from Sky to EE's Full Fiber 500, however, we remain with Sky for their TV services and have a Sky Q box (not sure if it makes a difference but the box is for 4K TV with 1TB SSD).Since switching we updated the settin...
HiI've just renewed my broadband package and I've had to choose a date for an engineer to visit my home for the broadband. Do I actually need this and is there an option to cancel? Surely its a simple process as with the other BT router.
I need to connect my landline to my Smart 2 BT Hub after the move to EE. I could not use a cable without drilling holes in the walls and I don't think the wife would be too happy with that anyway. So plan B, use an EE adapter. I plugged it in for a f...
Hi.. Before I lose the will to live could someone offer me some support asap please...I took delivery of a new router / smart hub this week and started to connect l devices, no probs so far. When I tried to connect both of my CCTV systems it would w...
We are moving properties and where the front room will be has no TV ariel or Internet cable for the EE box (these are currently into a separate room).Will EE adjust where the cable enters the property in order for a simple white cable from the receiv...
I have been trying to pay my bill today but the app and the browser page just tell me there's a problem. Please advise
