Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have a failed secondary router and a failed TV box (what no TV - seriously yes) that BOT system isn't geared to sort this - keeps revisiting that the broadsband is OK. Time wasting last time I had an issue and this time. Time wasted is bad image ...
Good Hello.I have signed up to have EE Broadband, and have received the router.BT have given 30th November to install Fibre, this would be 3 months after the order. I guess theres nothing i can do to speed this up.I am switching from Virgin Broadband...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
Any idea when we are getting it? Mine appears to be on an old version? Though the table says it's the current version? Confused.And am having a few issues Product code: Smart Hub 3A Firmware version:r4.26.3-R-1923144-PROD-80004
Hi,Just transferred from Plusnet to EE as the missus wants to retain a landline and Plusnet don't offer digital home phone.EE told me I could retain my existing ssid and password but I can't because the password rules on the Smart Hub Plus won't acc...
I renewed my broadband contract with EE a couple of months ago. I have not received any new kit but I still use the hub I already had and it works fine. I keep receiving these messages from EE. I’ve tried phoning before today and had an hour wait tim...
HiI am changing my broadband from BT to EE (same company). I use my TP link AXE75 router as opposed to the BT hub. How do I connect the digital voice adapters to the TP link router to connect my home phone which is changing from analogue to digital?
Anyone else having the Wi-Fi pro 7 hub just flash orange I have had it since 7pm and tried everything reset, unplugged, checked cables everything and still not connecting. And apparently from what I can see there is nothing wrong with the network in ...
My devices drop in and out of internet constantly but every time I call EE they run a check and say the internet is showing it is working perfectly on their remote check. They push back against every thing I say repeatedly saying that the signal is ...
My 97 year old mother’s router is just flashing orange. Have tried switching off and removing plug for 3 minutes and also doing a reset with the same result. Cannot use my mobile to phone EE on 03301231105 as they only then want to communicate by tex...
