Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43690 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84200 Views
  • 11 replies
  • 12 Helpful

Businesses can't hear the menu options we press

Hi, we have recently been switched from a copper-connected BT Hub to a fibre-connected EE Hub and, I am told, our landline connection is now fully digital.  We have now found that some businesses that we phone who have a menu to get through (e.g. "Pr...

Resolved! I can’t connect Epson ET-2850 to Smart Hub Plus

I’m going in ever decreasing circles. I set up an Epson ET-2850 a week or two ago and everything was fine. Then a couple of days ago the wheels came off. I have a Mac Mini running OS Sequoia and I run NordVPN. I saw a message flash up on the screen t...

HenryTudor8 by Established Contributor
  • 341 Views
  • 18 replies
  • 2 Helpful

ssid and public sharing help

HI .is there a way to turn off the public wifi sharing on the ee hub ? .it takes me to the bt website when i click on it and then i cant/dont have a bt account.also is there a way to stop/hide my wifi signal so nobody can see it being displayed . tha...

robbyj by Contributor
  • 208 Views
  • 10 replies
  • 0 Helpful

I changed my mind I don’t want to switch

Hi, I tried to call I don’t want to switch to EE, please cancel. Thanks  Account number: *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]  

austra by Explorer
  • 122 Views
  • 4 replies
  • 2 Helpful

EE reps scam?

I had 2 men with EE jackets on today come to my door. They asked who I was with and explained how sky and other providers use EE services and sell to their customers. They explained how they were upgrading the services in the area. They asked me to d...

Fibre upgraded package speeds the same

Hello,I upgraded my broadband package from Fibre 100 to Fibre 500.I am not seeing any download speed differences. I am still only getting around 150 download, my upload has increased as expected though.I have read online others with this issue an eng...

mjjw88 by Investigator
  • 138 Views
  • 9 replies
  • 0 Helpful

Resolved! Account credit

Following a severe WiFi issue my account has been credited £380.64. It said it would be taken off my next bill, yet I was still charged. By my calculations with this much credit I shouldn't have to pay a bill for a year. Why am I still being charged?...

JTonk by Visitor
  • 49 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: Unable to see any billing or statements

I changed from BT broadband to EE in April 1924 and have been unable to access my on line account ever. Message says “not your fault, it’s ours. We are working hard to solve it”. Really? Now middle of October and still not paid anything. If I had not...

Tonyrex by Contributor
  • 1257 Views
  • 23 replies
  • 3 Helpful