Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We recently switched over to the no landline bt to ee have set up the router and its 95% working but certain websites including bt and ee plus some apps won't load, im having to use mobile data to load this site. EE Just say it seems to be working th...
I moved to EE from sky back in January after a massive price hike... I ordered a pro box, a mini box and a router hub. Only the hub and 1 mini box arrived. So I called them up and the woman told me there was a problem with the pro boxes so I would ha...
I have just renewed my contract. I have been asked to return my Hub 6, extender and connectivity backup.I am being sent a hub 7 pro and extender. Why does my new contract not include a connectivity backup device?I never actually had to use it but it ...
Hi, I am pausing devices each night to keep my son off them, but it doesn't stay paused. I've tried pausing them separately and as a group and scheduled but it always just comes back on???
Received our new EE router yesterday and after a right faff to install it, kept getting ´messages saying there was a problem, we finally got all our devices connected manually; scanning the QR code didn’t work. However all our devices are now showing...
Hello, I am on copper at the moment and have signed up to fibre which was only made available afer a few people in our cul-de-sac complained.I am aware that openreach have been to my street and I have seen them doing some work, but nothing has happen...
My existing FTTC contract has just ended. EE has confirmed that Openreach has granted me a stop sell exemption to stay on FTTC instead of moving to full fibre. But EE say they are still unable to offer a new contract for FTTC as it isn’t showing up a...
Hi All,Another Issue with the Hub 7 Plus, probably on others too.When i create a Port forwarding rule, it always comes up with an error and doesn't save or eventually when it does save, it has created duplicate rules. Try to remove one and it removes...
After coming from sky broadband which i never had any major problems with (the odd drop out) they made it too expensive to stay so joined EE full fibre 900 core, three times the speed £10 cheaper a month happy days, im getting mostly the speed promis...
Hello, I need an EE Support agent to help me cancel a pending Full Fibre 900 Broadband order that was set up by a in person salesman on 20th October.The salesman highly pressured and coerced me into signing up. I suffer from extreme anxiety, which ma...
