Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I switched over from BT to EE for my BB around mid December as I am already a mobile customer. The BB does not show on my account although I noticed a direct debit has been taken - the full amount has also been taken even though it is just under 3 we...
Hi all, First up, apologies, as I know these type of questions have been posted many times, although I am somewhat confused with the range of answers. Hoping that XRaySpex can maybe provide me with a conlcuding answer as to the way forward. I won't g...
I have "smart hub plus" and whe download something i have only 6-8 mb per second. And i now that's problem not in my pc. Maybe its can be problem with my street or place where i live. Because before i have another plan and i have same speed. Sorry fo...
My WiFi is connecting to my tablet and I can use the Internet on that device but when I try my mobile devices it just says "connected with no internet". I have tried troubleshooting multiple times and it says it should be working but it's not, I'm no...
I’ve just received and set up a Smart Hub plus on migrating to ‘New EE.’ I need to extend the Wifi into a low/no signal part of the house, but don’t fancy paying £10 a month in perpetuity for a Smart Wifi Plus unit. What are the alternatives? Will a ...
I decided to stay with EE when my contract was due for renewal but I now can't access my account online in spite of several phone calls to Customer Services. The message 'Account Closed' is displayed. However I have recived 2 e-mails inviting me to l...
HelloMy broadband contract is about to end, is it possible to change the account from a personal account in my name to an account under a business name. Thank you.
how do I turn off devices from my broadband
Can I connect my EE smart WiFi plus to my ee smart hub plus with a Ethernet cable wired like simply having a another router if that’s possible to get a full maximum speed connection?
Hi I have just been transferred to ee from bt and set up Alexa to ee to answer calls and receive calls but my problem is Alexa announces incoming calls but my mobile or landline does not ring and I ask Alexa to answer but it won’t and this is happeni...
