Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am a very recent subscriber of EE full fibre broadband (went life 19th March) they have an offer running at the moment for new customers at £28.99 per month, I have just received my first bill and it’s come in at £30.99. I hope this isn’t a sign of...
I have an EE Smart Hub SH31B. Most of the time it works fine.One of the devices connected to the broadband network is a speaker which loses connection if it hasn't been used for a few days. Turning it off and on, and then re-pairing re-connects it, a...
I paid my bill when does it come back on
I think this may apply to my landline number. I declined a spending cap for this number. Why have I been capped anyway? [Mod edit: Please do not post your contact details in this public forum. Thanks]
Can i ask how do i go about getting the wi-fi disc for my smart hub (its the white one). i have been given a BT wi-fi disc ( the black one) .Was told that it’s compatible with my smart hub. It shows as connected on the hub management thingy but it’s ...
I've switched over to EE broadband from BT, but I'm still waiting for my router to be sent 路
Long shot!! 4th March 2024 my landline was supposed to be up and running. BUT new modem EE fibre 67 was sent out connected up for the 4th, and nothing? Lost all Internet alexa TV everything. Phone calls everyday hour's and hours been passed from kill...
Hi - my tech skills are limited and my knowledge of the XBox even more limited.Just updated to EE Smart Hub Plus and cant find UPnP settings in the Hub Manager. I see mention of UPnP in port forwarding but I've no idea if that's what I need or how t...
Hi , I have recently changed contract from BT to EE and was sent a new smart hub (SH20A)I stay in an old bungalow and have little wifi coverage at the opposite end of the house from the router for the kids gaming.Can anyone tell me what wifi extender...
