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I’m not paying for a service

Isla12
Visitor

‎13-07-2025 06:34 AM - last edited on ‎14-07-2025 09:53 AM by

I’m not paying for a service so I’m not having I can’t connect anything on my phone. My ball band isn’t working. This is an absolute nightmare. What is going on

[Mod edit: move into new thread and add title]

0 Helpful
1 REPLY 1
Ali_A
EE Community Support Team

‎13-07-2025 09:45 AM

Hi @Isla12 Hi @

Sorry to hear you’re facing problems with your Broadband. 

It may be a simple step, but have you tried switching your router off for 5 minutes and back on again? 

If so, can you follow the troubleshooting steps at Fix EE broadband connection problems where you can check the status of broadband in your area if you're having problems.
 

If there aren’t any problems in your area, you’ll have the option to test your home connection too. 

Ali