Just been moved from Plusnet to EE Broadband.BBC Iplayer isn’t Woking.

[DaveD153]

I’ve been moved from Plusnet to EE recently. I’m getting frustrated because certain apps on my smart TV are now not working., the main problem being BBC IPlayer. It doesn’t load it comes up with a message saying “There is a problem, please try again later”  On the odd occasion when it does load, it buffers so much that we can’t watch it. 
Other apps on the TV work fine , such as Netflix, Amazon Prime..

Speed test shows good speeds. 
If I do a hard reset on EE hub, sometimes this improves it, but not always and it has to be repeated each time.

Have deleted and reinstalled Iplayer and it doesn’t help.

Have tried connecting via Ethernet, rather than WI-FI, problem still there.

Can anyone help? Thanks

[bobpullen]

Do you have any parental control services enabled? Anything else running on your network that might interfere (e.g. ad-blockers).

[DaveD153]

No, nothing like that, thanks

[L8Again]

I take no credit or blame. From ChatGPT:

Most likely culprit: IPv6

There have been recent reports of problems with IPv6 behaviour on current EE Smart Hubs, including firmware issues affecting IPv6 connectivity. 

You can test this without changing anything permanently:

EE Hub Manager → 192.168.1.254 → Advanced Settings → IPv6 → Configuration

If you have an Allocation Mode setting, temporarily set it to Off, save, and restart the TV/device. EE Hub Manager is accessed at 192.168.1.254.

If iPlayer then works, we’ve found the cause

FWiW, I have my own router and I am experiencing no streaming issues on devices ranging from TVs to phones.

[DaveD153]

Thank you  (and ChatGPT) everything seems to be working. 
Appreciate your input, as have spent days trying to resolve the issue. I hope EE are paying you well 😊

[JimM11]

@L8Again And it's on the fixed list.

EE Hub firmware versions - The EE Community