Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just getting a red power light on my router and no green lights. It's been like that for hours now, it started with a flashing red broadband light and then all the green went out and juat the red power light remained on.I'm using up mobile data to p...
Following 12-months excellent full fibre broadband service at our holiday home 4-weeks ago the internet went down with the router showing a green light. Two subsequent calls with the EE trouble shooting team led to a new router being sent, apparently...
If you are a plug and play ISP provided router type of person this post is not for you I am also not advocating using your own router, it is not supported by EE and if you ever get any troubles you will need to plug the EE one back in in order to ta...
hi everyone!I haven’t get any bill in my email and I cannot find my broadband account number. Does anybody know how can you do to link my broadband to my EE account?
After 2 months and counting ordering full fibre. Told BT text that openreach have cancelled the order as I haven't signed the permission form. Wake up ee, openteach are not being transparent with you, permission signed on 22 July 2025. Not pursuing t...
Hi Not sure if anyone can help! Just switched from BT router to a EE one.I have a Beok heating thermostat which I (eventually!) got connected to the app on my phone on the old BT router but can not get connected with the new EE one.I've set up the co...
Hi I have been without EE service for a week despite visits from Openreach & EE. I receive the message "connected,no Internet" We upgraded from copper to full fibre a month ago and until 5 days ago there were no problems. Then I noticed the speed had...
App down again and I am unable to configure my extenders to cover my entire house. I want my £100 now cause I ha e incompmete coverage in you GUARANTEE that if i can't get it I get £100.Well coff up!!!
The problem is that I can’t seem to use WiFi controls as it not working on ee app is anyone else have this problem
How do I get EE to send meet the SH31B? I now have 3!!!!! SH32B devices which are of no use to me. Every time I speak to customer service, I am assured they will send the correct one. The last person said they couldn't do it online so would ensure it...
