Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Anyone else unable to get the service status to load? I’ve tried the text service and that has come back with an issue in the area, however, when I try the link to show the service status for the area, it doesn’t load. Doesn’t work on the app either....
return my old one so I assume I was supposed to be sent a new one, I recently switched from BT to EE
Our broadband has been down since last night. It says connected and the light is green but there’s no internet connection what so ever. We’ve tried everything: resetting the router 3 times, turning it on and off three times and power cycling the mode...
Hi, has anyone worked out the technique to make EE listen? And work out how to speak to someone who is helpful and sensible who they can have a dialogue with. Calling the phone number and even using the services for open cases which provides a link ...
Hi,I am a EE broadband user. I understand that this means my IP changes ( or is dynamic in other words) every so often, as opposed to static.My question is, how often does the IP change? Every day? Week? Month? Many thanks.
Getting a lot of coil whine from my smart hub. Sounds like it's full of insects. Anyone else had this issue?
I’m a BT customer that had to switch to EE and my bill has increased by £3 a month despite been told it would stay the same, and now I’ve been advised it’s going up £3 again in March! I only moved across in January and now paying £6 a month more, whe...
Hello,I would welcome some help with this.I switched from BT to EE for my broadband & TV package. I ordered Smart Hub Pro & Smart Wifi Pro as an extra for £10/month.When I initially received my equipment, I received the Smart Hub Plus instead of the ...
I’m still waiting after a month for my landline to be sorted, the broadband works fine but every time I get in touch they say it will be sorted…..and then nothing, not sure I’ve made the right move.
Hi alli have just transferred over to digital voice today. I have my original phones that I now plug into the back of the router, but I have also received one of the wireless HD digital phones from EE. Can I pair this phone to the hub and also have m...
