Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 46334 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90213 Views
  • 11 replies
  • 12 Helpful

Switching to EE Full Fibre broadband 1Gb tomorrow

HiMy switch over date is tomorrow.I have had sent me 2 Wifi 7 routers (the smart hub pro and the smart wifi pro)Just trying to get some feedback on here from anyone on a similar setup.How easy was the switch-over process? Any tips or anything in part...

hawkerpaul by Established Contributor
  • 227 Views
  • 1 replies
  • 0 Helpful

Custom firmware for WiFi 7 smart hub pro?

Hey, I was wondering if it's possible to flash custom firmware on the WiFi 7 smart hub pro? Something like open wrt or similar. Curious if someone has done this before with this router as the firmware that is currently on EE routers are super limitin...

MikeyKTD by Explorer
  • 320 Views
  • 1 replies
  • 0 Helpful

Resolved! Stuck order.

Our broadband randomly turned off 3 weeks agoWe've been on the phone with EE countless times, they've told us many times that they're talking to openreach, but it seems every single time we call up that we're told a different storyFirst it was an upg...

rhg99 by Explorer
  • 242 Views
  • 2 replies
  • 0 Helpful

Broadband sign-up issues

Checking whether anyone knows how to solve this issue:I am a mobile EE user and signed up to broadband at my new address, taking advantage of EE One pricing. Having completed the order with the sales team, I received a text stating: "Regarding your r...

NewSW18 by Visitor
  • 196 Views
  • 2 replies
  • 0 Helpful

Smart hub dropping daily

Hi. At my absolutely wits end with my broadband issues. Have been with EE for 2 years. Had the old white router and no issues for 2 years. In that 2 years, had no drop outs, no loss of signal no issues at all. On the 20th August I was out of contract...

PS5 issues

Have Smart Hub Pro and Smart WiFi Pro, the latter being upstairs and about 2m from my PS5.I have it hardwired to the WiFi Pro with decent speed, have until this week used WiFi to connect as seem to be getting the lan cable disconnected error flashing...

Resolved! Payments for unused/cancelled broadband account

I recently changed my broadband from EE to BT. I was told by the person who was ‘selling’ me the product that I had no need to worry and that they would take care of closing my EE broadband and that BT would, from then on, show up on my bank statemen...

Hawkins2 by Investigator
  • 551 Views
  • 6 replies
  • 6 Helpful