packet loss to fortnite

[Russkil]

anyone else seeing packet loss to the fortnite servers from ee?

[XRaySpeX]

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[XRaySpeX]

No! 

[Russkil]

What is the name of the EE BB plan are you on including its speed? 76MB i beleive. when trying to get package details from website i get "We’re having trouble displaying your profile details, It’s our fault, not yours. Please reload the page or try again later." even after a refresh

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? Smart Hub SH20A, No wifi extenders.

[XRaySpeX]

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[Russkil]

Advanced Settings > Technical Log > Information

Product code:Hub
Serial number:+112133+2228019443
Firmware version:v0.45.00.08028-BT
Firmware updated:Sat Apr 19 00:13:57 2025
Board version:R01
GUI version:1.80 11_07_2023
DSL uptime:13 days,00 Hours17 Mins18 Secs
Data rate:19.999 Mbps / 79.999 Mbps
Maximum data rate:26.117 Mbps / 83.550 Mbps
Full Fibre (FTTP) Mode:On
Noise margin:15.1 / 4.5
Line attenuation:6.5 / 12.8
Signal attenuation:6.5 / 13.9
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:9.3 GB Uploaded / 386.5 GB Downloaded
Broadband username:obfiscated
Public Wi-fi status:Activated
2.4 GHz wireless network name:obfiscated
2.4 GHz wireless channel:Smart (Channel 1)
5 GHz wireless network name:obfiscated
5 GHz wireless channel:Smart (Channel 36)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:On
MAC address:A8:A2:37:AE:74:2A
Software variant:-
Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

About Status Page

Connection status: Connected

Connection type:

Fibre Broadband (VDSL)

Firmware version:

v0.45.00.08028-BT
Firmware updated:

19-Apr-2025

Serial number:

+112133+2228019443

Downstream sync speed:

79.999 Mbps

Upstream sync speed:

19.999 Mbps

Network uptime:

13 Days, 00 Hours 21 Minutes

System uptime:

13 Days, 00 Hours 22 Minutes

Public Wi-fi status: Activated

[XRaySpeX]

Thanks. Was just checking your overall BB connection. It's fine & steady. Doesn't explain your packet loss.

What's WinMTR to bbc.co.uk like?

[Russkil]

have you looked at hop 4?

[Russkil]

looking at 62.172.102.78 on both MTR's its got packet loss. would there have been a issue in BT DC?

[XRaySpeX]

It's a BT node. It's got better things to do than respond to pings. It's got its own routing work to do. In my case it still passes everything on to the target.