Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My contract starts today. My hub keeps flashing orange. How long will it take to connect the WiFi
I have followed all the instructions but cannot connect.My WiFi network recognises the extender, but not the password. This is supposed to be the same as my network password, but will not work.it's been suggested that it could be something to do with...
I have just signed into my EE broadband account to see how long is remaining on my contact and it says ceased since the 10th Feb, I have had no emails to let me know it was ending but I still have wifi & still paying do I set up a new contact?
So broadband goes down 12:00 24/2/26 and despite repeated assurances it will be up and running by end of day we are now at 14:13 on 27/2/26 still with no return to normal service.EE guides advise a MSO ref. IMT18612/26 raised and Openreach on the cas...
I have a two years contract for Full Works Fibre 67 that expires in October 2026. As part of the contract I am entitled to a "free" upgrade to full fibre when it becomes available in my area which it now is. I enquired about activating the "free"upgr...
I'm trying to get faster download speeds for remote access to my Synology NAS. I've configured port forwarding on the Smart Hub 7 Plus but it still shows closed when checking. Synology say the ISP could be preventing this if they use Carrier-Grade NA...
Took my plan out at the end of Dec based on a cost of £28.99 per month. to be told less than 2 months later it will cost £4 more per month for the next 12 months and then most likely go up another £3 next year. Anyone else feel like its a scam? Espec...
My EE broadband contract includes a router, hybrid connect, and WiFi extender, which are all configured. The EE App shows a second non existent WiFi extender ready to configure. When I try to add Digital Voice to the contract, the order adds £10 a m...
I wasn't aware I had to return to my old router and disposed of it via an appropriate recycling route at my local tip. I keep getting text messages asking me to return the router, what can I do, I feel sick with worry.
Hi, I have just received my three boxes for broadband, the engineer isn’t due to come for another 10 days, do i need to wait to connect everything?
