Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43763 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84425 Views
  • 11 replies
  • 12 Helpful

Resolved! Broadband website page error

I wanted to see EE broadband deals, but every time I log in, I see the error "Sorry, it looks like a technical error."I can't view any available deals. Every page is broken. I would appreciate it if this could be fixed.

Kathgtr by Investigator
  • 436 Views
  • 12 replies
  • 1 Helpful

Engineers didn't turn up.

Was supposed to get broadband set up on the 19th, Engineer contacted me and told me it would be past six pm. Then proceeded to never even bother showing up.There's a 'dubiously free' wifi hotspot nearby but it does jip out every so often which makes ...

Pelontrix by Investigator
  • 306 Views
  • 4 replies
  • 1 Helpful

Fibre installation

Hi,I've been waiting since the 6th December for a fibre installation to be completed. I've spoken to EE but they said i needed to contact openreach. I've tried calling them but the number doesn't accept calls, there is just a message saying if they n...

Gibbo15 by Visitor
  • 198 Views
  • 2 replies
  • 1 Helpful

can i check if someone in block uses my wifi?

a neighbour set up my ring doorbell and had to input my password.  following day i realised that he could my wifi from his flat if he chose to - can i switch router off whilst i am away so no one can use it? 

iris15 by Investigator
  • 508 Views
  • 15 replies
  • 4 Helpful

Error with EE App - Managing Broadband

I have the Hub Pro (1.6Gbs tier) and everything was working fine, the only trivial issue I had was that this was an upgrade from the Hub Plus and the app showed the wrong hub icon, as I say trivial, even the upgrade went smoothly.Everything was worki...

Marus by Contributor
  • 598 Views
  • 11 replies
  • 1 Helpful

Where can I get a smartplus router

Hi,I have joined EE on Nov 29th and have still have not received the router box. As I live in Northern Ireland, I am very concerned now that this could not arrive for Xmas and ruin the kid’s day. Does anyone know if the Smartplus WiFi 6 router can be...

MM1978 by Explorer
  • 334 Views
  • 6 replies
  • 1 Helpful

Not get promised speed on broadband.

I am utterly dissatisfied with the broadband service I have been receiving. For the past days my upload speed has consistently been just above 5 Mbps, which is well below the advertised minimum speed . This has caused considerable inconvenience.I req...

paulagek by Investigator
  • 254 Views
  • 4 replies
  • 0 Helpful

Resolved! Does a Smart WiFi Plus (booster) support Guest Networks

I have a Smart Hub Plus extended by a Smart WiFi Plus booster (y'know, if you have to put "Smart" in the name, that tells me everything I need to know about how smart the device is). I have a Guest network configured for IoT devices. However, all the...

Ogram by Investigator
  • 819 Views
  • 15 replies
  • 7 Helpful

Terrible customer service

Absolutely terrible customer service from EE, recently had tv and broadband fitted, tv keeps cutting out, tried cancelling the service and they are trying to charge us over £500 to cancel as we are 7 days off the cooling off period