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Community Activity
Renewal date conflict.
My data allowance ran out today 6 May. Not worried as EE had advised it would be renewed on 7 May.However, I received a text to say it would be renewed 6 June - another month later.Why?
Problems with the sim
Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the p...
Set up roaming before travelling?
I'm on a monthly contract and will be travelling to Jersey shortly. Is there a way to add roaming before going?On our last trip abroad, to France, it was a nightmare. We received the text when reaching France but couldn't activate roaming - it just...
Unable to access my business account online / app
Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...
Roaming refresh
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
Resolved! Mis- sold a tablet when upgrading, told it was free
Told the tablet was free but I think reading I could have got reduced plan. The staff at E were whispering, “ is that your third to day, pointing at tablet” . Before that they tried to sell me a sim. They to,d me these were the only ways to lower ...
Pacakage not renew automatically
My balance is 10.37 and I have used 10 pounds package but yesterday my package expired but did not renew automatically ant one can help me about this problem.
Best pack for USA
Hi, I currently have a pay as you go plan where I get unlimited minutes and texts for £15 a month. This minutes and texts plan including my data allowance suits me for my current use.At the end of this month I'm travelling to America for up to 3 mon...
Tracking Orders
Hi there,I am tracking my order made on the 3rd of May 2025 but I get this message "Oops! Your tracking timed out, Search again for the latest info on your order".So confusing!
Promised old Landline Number
I had a new landline and broadband fitted as I upgraded my package with EE. Since 4th April 2025 I have rang numerous times to ask when my previous old number be transferred over. But all I keep getting is false promises a month later nothing. I am a...
