Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I wanted to try out guest WiFi on smart hub plus. All worked fine but the SSID is still enabled even after disabling the guest WiFi feature. EE app says it is disabled, as does the hub manager. Anyone else had this? Addition : it is only active in...
Hi,I had full fibre installed at my house last week and notice that there is some red thread like material hanging out the box. On closer inspection of the box, I notice that a broken screw has fallen out of the box and the box moves on the side of ...
Hi so I pay for EE WIFI I’ve woke up this morning and I can’t seem to be connecting too anything is EE down? Thankyou
I was just looking at Vodafone broadband, and I entered my postcode and phone number, and the next thing I see I get an email from EE saying "SORRY YOU'RE THINKING OF GOING". Does this mean I my contract is ending (I don't want it to).Edit: No card...
HiAs above I have received an email advising I have switched Web Protect off. But I did not.I have read this thread (https://community.ee.co.uk/t5/Broadband-Landline/I-just-got-an-email-telling-that-I-had-switched-off-my-Web/m-p/1446922#M102626) and ...
With the BT Essential Digital Home Phone, I know it has a call-blocking feature built in. But I noticed on the EE app, they also have the Call Protect feature. Now it may seem a daft question, but I have noticed none of the calls that's been block...
I want to switch from Bt to EE broadband I still have a live contract with BT. Will it be any early termination fee?
I currently have my Broadband with Sky and tried to upgrade to Full Fibre. As a result of the prices I was offered I decided to look elsewhere.I am an EE mobile customer and my wife is with Vodafone. We made enquiries with EE and Vodafone, and EE are...
Pardon my ignorance but I have recently traded up to the Smart Hub Pro Triband WiFi7 router. I seem to be unable to isolate the 3 bands so that I connect a specific device to a specific band. Is there a simple way to rename the 3 bands, or some oth...
Hi i yust got the tp link wifi router TP link AX1800 adsl wifi router would this work with Ee using my own router do i need to do any settings
