Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43937 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84891 Views
  • 11 replies
  • 12 Helpful

Wifi

does anyone know how you set up the WiFi timer on selected devices, I’m sure it’s been advised on tv ?? 

Tanita by Visitor
  • 303 Views
  • 1 replies
  • 0 Helpful

Best for gaming - worst more like

So we have upgraded from BT gfast to EE 900 and it seems to be a huge mistake.The smarthub plus is a pile of junk. Xbox via LAN cable and WIFI are both restricted NAT with uPNP failing.Network latency on lan cable is 5 times HIGHER than wifi.And a ga...

MandG by Visitor
  • 546 Views
  • 1 replies
  • 0 Helpful

1.6GB New EE slow and below speed guarantee

HeyMy 1.6GB service was working fine for about 5 days however has now slipped down to 600MB and this is the same speed that the supper line are picked up when testing my line and when I check the speed via the EE speed checker (see attached).I have t...

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svsaunders by Established Contributor
  • 1245 Views
  • 2 replies
  • 0 Helpful

Re: Help

I cannot ring out so giving me a number to ring is pointless. how do i get my account open?????

At a loss with Laptop Wifi Speeds

Hi, I'm at a loss and hoping someone can help as to why the Wifi speed shown on my laptop is so low compared to other devices, I'm hoping someone can help with Laptop settings etc. Long story short I had SKY Fibre 500+ for last 2 years, connection wa...

gavgronk by Investigator
  • 771 Views
  • 6 replies
  • 2 Helpful

Broadband cancellation without my request

I have received an email from EE today saying I have requested to cancel my contract with them which I haven’t. I’ve logged on to my account and under the broadband it says pending cease. how is this possible?