EE won't let me connect the second broadband line in my house - **bleep**?

[KMVmac]

Have had months of runaround trying to get the second broadband line connected, getting endlessly contradicting stories from EE customer service people.

We moved in 6 months ago and there are 2 full broadband lines installed, one at each end of the house. We only connected one of them at first, but the wifi is rubbish down the other end of the house so we want to get the second line up and running.

After hours on the phone and specialty engineers booked to come and assess the second line... and cancelled... and booked again... the latest version we are told is 'you can't have 2 lines to one domestic property'. **bleep** - why on earth not? They say we would have to switch to a business account to do that. This is not financially a good idea - way more expensive than domestic.

I do NOT want to faff around with extenders. I just want to use the second line, the previous owners had no trouble having both lines operational. (they were with BT, they worked from home plus had heavy gaming use with children so both lines were brilliant for them).

Any ideas? This seems ridiculously arbitrary.

[XRaySpeX · Accepted solution]

It's certainly possible to have 2 BB connections at 1 location. You'd have 2 physical lines leading to the same property, probably from the same pole or cab. Get them from 2 separate ISPs. 

[KMVmac]

Okay, getting the second line from a second ISP... madness but this is where we are. I mean doesn't it just seem so arbitrary that EE can't just add a second one? There's no actual reason why not!!

Sigh.

Anyway... any recommendations for who to go through for the second line? I'm guessing just BT as first port of call? 

[XRaySpeX]

Doubt they'll let you order from BT & EE. They'll want you to order from only 1 of them but then they won't allow it.

[KMVmac]

Okay, thanks. So not BT. Vodafone? Sky? Virgin? Any pointers would be gratefully welcomed

[Matt_124]

Vodafone or Sky from that list as long as they are served through the Openreach network in your area (they also have agreements with other infrastructure providers such as CityFibre if available in your area, so may want to install a separate line if so).

Virgin Media use their own separate infrastructure so they would need to install another line too.

You could for any provider you chose as long as they run on the Openreach network in your area and don't require carrying out any installation work.

[XRaySpeX]

What type of BB do these 2 lines serve up? Do they end up at a phone socket on the wall or a ONT modem fixed to an inner wall? In other words are they FTTC or FTTP (Full Fibre)?

[Mustrum]

@KMVmac   Not sure why you think a business option would be more expensive, the essentials range is the same at residential.

If you go to EE Business Broadband Deals, it will take you to BT Business and after entering your address will show you the options available to you. Yes you can add on costs if you want, or just stick to the essentials deal.

You may however want to leave it a few days and save the increased costs that will come in April!

[KMVmac]

they're both just Openreach boxes - phone socket I guess, not ONT modems. They're definitely 2 separate lines.

[Chris_B]

@KMVmac  The previous owners probably had it under a business contracts as you do say they worked from home.