Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45914 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89397 Views
  • 11 replies
  • 12 Helpful

No Internet 3days now

My children are going insane! No Internet for 3 days, my daughter works from home, can't work! My youngest can't do her homework! Can't play alaxa, can't watch TV, obviously Sunday whilst I was cooking my teenagers where going insane now Tuesday and ...

Can’t link broadband to the app

I can’t link my new broadband to the app - this is a common problem that is insurmountable it seems if you have a legacy closed account. No one on here seems to have had any joy you just go round in circles trying new accounts with new email addresse...

Resolved! managing children individual devices

I am so fed upive just moved from BT where i was able to use their BT app to turn off wifi access in my teenaged sons devices, currently new to EE and this facilty seems unavailable causing so much stress in my home, please advise!!!’

gggrainne by Investigator
  • 516 Views
  • 7 replies
  • 3 Helpful

Resolved! Broadband fault 497626200

Hi, I would like to claim for the fault that happened around 2 months ago.  We didn’t have any internet for over a few days so it really had affected us.  Please kindly see how much we could claim for this fault.  Thanks.

StevenHo by Visitor
  • 307 Views
  • 1 replies
  • 2 Helpful

Resolved! Can I get a Landline

Hello, Can I got a landline from EE. We just got an internet connection with EE but mobile signal is so bad we also need a landline.  Can't phone them - no signal! ThanksAllen

allen61 by Investigator
  • 428 Views
  • 4 replies
  • 7 Helpful

Landline loses Caller Display

This morning I selecyted a 2 yr BB & LL contract with BT/EE. Emails have arrived saying I have lost Caller Display on the landline.  It's the most useful feature for me!I did move to PAYG. Would I get Caller Display be included if I ressumed Unlimite...

Resolved! How to contact EE via email

Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...

Lurch1 by Visitor
  • 103288 Views
  • 47 replies
  • 16 Helpful