Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44211 Views
  • 2 replies
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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EE Smart Hub Slow Wireless Broadcast Speed

HeyDoes anyone else have a problem with the EE SmartHub 6 broadcasting as very slow wifi speeds?We have 1.6GB installed however the standard settings for the EE hub broadcast the speed at no more than 400 MB however if I create a guest network then w...

svsaunders by Established Contributor
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Resolved! Merge accounts

Hi. I have a pay monthly mobile contract with EE which I took out last November and obviously I have an EE account for this. Now I have just signed up for one of the BT/EE Broadband trials and when I spoke to the operator they had to use an alternati...

Re: Stuck Open Order.

Hello,I’m also struggling with the same issue too!I have had a ‘hidden’ open order on my account for weeks that guides keep saying they will ask to be removed but it never does get removed. Some tell me it will take 24 hours to disappear, others say ...

mihanley by Investigator
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  • 19 replies
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Change activation date

I moved from BT on Thursday 26th. My activation date was given as Monday 30th - based on my equipment arriving today (28th). According to the Royal Mail tracker it won't arrive until Tuesday 1st Oct. I tried to change my activation date using the app...

Is There A Direct Number To Next Gen - 1.6Gb Issue

My equipment was supposed to arrive today however I've had no update on tracking or disptach.Having spoke to CS - they were unsure - they just said the order was "pending" even though I had the confirmation emails and engineer appointment confirmatio...

CarbonStar by Established Contributor
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  • 3 replies
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EE offer BT customers a worse deal?

I am currently a BT Halo customer and BT have been constantly nagging me to switch to EE so I decided to have a look.What confuses me greatly is the deal EE offers me when I try to switch is more expensive and slower than a deal they would offer me i...

EdwinJ by Explorer
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Dahua Cctv

Hi, So really need some help please.   The system is a Dahua NVR with 3 cameras installed, and for the last 4 years on sky broadband and it all worked properly. The NVR is hardwired via ethernet directly to the router.Since changing to EE home broadb...

Markee72 by Visitor
  • 1153 Views
  • 9 replies
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EE App - Manage Broadband

I cannot manage broadband via the EE App. Just get a spinning wheel. Have tried resetting hub: reinstalling app.  Also does not work via the web interface where I get the error “This service isn’t working right now”. If I recall correctly it worked f...

baabaa90 by Established Contributor
  • 458 Views
  • 2 replies
  • 3 Helpful