Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44465 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86195 Views
  • 11 replies
  • 12 Helpful

Landline not working, BB fine

My landline stopped working 2 weeks ago. No tone, no noise, can’t be called or anything. I tried to plug a different phone but same thing. I contacted EE by sms (66033, texting PHONE) and got a message about a possible outage that should be resolved ...

Wi-Fi drop out - attention for HUE users

After going INSANE on what is causing connectivity issues on my network I (think) i have found the issue. Phillips HUE box within a few meters of the router (hard wired in) causes so much interference other devices drop off. Posting this hoping it ma...

Gonz2 by Contributor
  • 292 Views
  • 1 replies
  • 1 Helpful

Broad band

I have no  internet connection keeps saying issues with account I paid the bill ages ago. Send me to the account and that says all up to date so what's worng I don't own anything but have no broadband 

Hanseru by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

New smart hub pro not on my account

New Smart hub pro came Tuesday.  But account is still showing smart hub plus for set up. Any one else having this problem. Any one able to show what there WiFi controls look like with smart hub pro. 

IMG_1340.jpeg
Daisyt90 by Established Contributor
  • 664 Views
  • 5 replies
  • 0 Helpful

Can't Manage Home Phone Settings

Does anyone else have the ability to Manage thier Home Phone settings e.g. Call Protect, Voice Mail Settings and Call Waiting.During the first week of my contract I was able to manage these via the web and via the app.Since migrating my old phone no ...

GML- by Investigator
  • 1080 Views
  • 13 replies
  • 0 Helpful

Problems switching BT to ee

Why are EE so bad at getting an account set up? Operator entered wrong email address so I have not received contract, complained twice but still getting told they can't sort it, still within my 14 period, has anyone successfully left with in the 14 d...

Suhowy by Explorer
  • 383 Views
  • 2 replies
  • 0 Helpful

First Bill

I have just moved my broadband to EE, received text about first bill, when I log into to app and website there is nowhere for me to access this.