Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I’ve received a letter and text from ee about my broadband being taken before 08/09/35 and I want to cancel it.Thanks
renewed BT broadband contact and somehow being pushed to EE broadband last week . Was told the old BT hub should be working but I am not able to pair it with EE app when trying to use wifi control. It gave error message “ it is our fault. Try do it l...
As part of the offer of up to £300 switch to ee, I've been able to receive early charges for broadband. But now trying for costs of tv package costs from sky, I'm being told its only for broadband switch , is this true ?
HiWe have just erected a new studio in our garden. It is connected to the house router by an armoured cat 6 cable. What additional kit do I need to provide wifi for several devices in the new building? Any suggestions as to a cost effective way to do...
Hi, I have a problem with my broadband and Smart Hub today was the day of activation and I received a confirmation email that everything is fine and I can use it but it kept flashing orange, it was on all day, I restarted it, everything is connected ...
Hi, I received a modem from EE and the internet is not working, what should I do?
Evening everyone,I have been suffering from an odd issue the last 8 weeks or so and it's getting to the point where it's unbearable. I have EE 1.6Gbit service and the Smart Hub Plus. It has been solid for 2 years with no issues but recently started p...
I haven't had internet since Thursday of last week. I've tried disconnecting the hub and the cables... The hub lights up green and sometimes bright blue, which means there's internet, but the box with the cables only shows two lights when there shoul...
I am in the process of moving home, and it is not apparent that the service offering that I currently receive today, will be available at the new property. Does anyone know what happens if the service i pay for now is not available.I'm mid-contract, ...
Do EE pay costs if i move to a full fibre 500 package ? i'm currently with TalkTalk until November 26
