Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45641 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88856 Views
  • 11 replies
  • 12 Helpful

Lost my Echo dot functionality

I have just upgraded from my BT hub2 to the latest EE Hub, and seem to have lost my Echo dot functionality. One echo dot will not connect, and my echo dot 2  connects, but will not play radio etc. Interestingly, When, eg, I ask it to play Radio 5, it...

Resolved! Bill

It says my bill is paid but nothing has came out of my bank account al

2 Days after live date and router still blinking orange

Hi,My activation date was on the 15th and today is the 17h and my router is still not able to connect to the broadband, I tried to use a different master socket, restart using the button on the back, I checked the cables and it’s still the same.I mes...

Dayson by Visitor
  • 490 Views
  • 2 replies
  • 1 Helpful

WIFI 7 - Moderate NAT Type / DMZ

So I've recently upgraded to WIFI 7 and I have 2 PS5's in the house both wired straight to the router. Both PS5's on the newest Call of Duty have a Moderate NAT Type. I've tried port forwarding but that doesn't seem to fix the issue for one device as...

EE Smart Hub Pro and Roku Stick

Anyone had issues getting plug in the back of a TV 4K Roku stick to work on WIFI with the Smart Hub Pro.Not had any issue previously connecting to EE Smart Hub plus and BT SH2.Whilst it will connect and state the connection is excellent in Roku setti...

Ewan15 by Skilled Contributor
  • 1076 Views
  • 10 replies
  • 0 Helpful

EE mis-selling broadband upgrades

I posted yesterday about the unsatisfactory offer of GBP30 compensation and a letter of apology for being missold a wifi upgrade and today I called EE to check about the cancellation. I expected them to talk about cancellation fees, which they did in...

TimBarber by Investigator
  • 1061 Views
  • 13 replies
  • 4 Helpful

Wifi

Unable to connect to battery security camera to wifi use to connect now it will not find wifi at all keeps coming up unable to connect. Been trying to connect sins Christmas.