Wifi not as good a BT

[Ciborg23]

We swapped to EE this year, thinking the Hub and WiFi would improve with wifi 7. Well, half the devices we have aren't compatible. The wifi boosters we have aren't spectacular.  We have 3. We need them as we have blackspots in the house. Our Ring doorbell equipment and security is struggling, with poor signal. We have to reboot our TV and box often as the speech often doesn't match up, the Firesticks jump and stutter, we've rebooted everything. Never had this with BT. 1 of the boosters constantly says too close, wherever we move it, too close to where, Mars? Lol

[pau16]

Hi @Ciborg23 

Thanks for sharing your experience that sounds really frustrating. Wi-Fi 7 can offer faster speeds, but some older devices may not be compatible. It’s worth checking that the 2.4 GHz band is enabled in your Hub settings if it’s an option, as this is the frequency many products like Ring and Firesticks rely on.

For the booster showing “too close,” that usually happens when it’s receiving too strong a signal to create a proper mesh link. Try unplugging it, rebooting the Hub, and then setting it up again midway between the Hub and a blackspot, rather than next to the main unit.

If the problem continues, it might be worth contacting EE’s technical team. You can call 150 from your EE mobile or Digital Voice Phone for further assistance.

You can also find more help here 

Thanks! Hope this helps 

[XRaySpeX]

Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your problematic 2.4 GHz devices to that.

[Ciborg23]

Hello

We've  checked all the above, I moved the booster straight after the initial set up, and plugged it in the blackspot area, 2 different areas. And has always shown too close, no matter where it goes. I think a call to EE will be needed, or on their chat

[Ciborg23]

After numerous attempts to get a good signal, I set up the comp wifi network for the doorbell and chime only. So it has its own network. Nothing else on it. The odd thing, replay stutters and jumps o  wifi on my phone, turn wifi off, use 5g and its perfect.