Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45898 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89350 Views
  • 11 replies
  • 12 Helpful

Stopping a cease on the line

Hi,I’ve recently moved house so cancelled my broadband. The new occupier has contacted Plusnet but been told that I need to contact EE to stop the 'cease on the line' so she can take it over? I am currently abroad so unable to do this, is there a way...

Sam_8 by Explorer
  • 431 Views
  • 4 replies
  • 3 Helpful

Resolved! How to cancel the canellation?

Recently, my broadband contract was suddenly canceled even though I didn’t intend for that to happen, and I received an email regarding an early termination fee. I think this might have happened because I changed my bank account, but my payments were...

Cameldod by Visitor
  • 336 Views
  • 1 replies
  • 2 Helpful

Resolved! Completing the switch BB

Evening Peeps 1st post..Be kind LOLAnyway so my EE WIFI is in, they told Virgin I was moving at the start when I signed up.I've now removed/Disconnected everything Virgin..But do I need to do anything  else with virgin, or will they just cut me of an...

Puma235 by Visitor
  • 372 Views
  • 2 replies
  • 6 Helpful

Smart WiFI Plus setup & questions?

Recently upgraded to Full Fibre 150 and on average have around 140 down which is all fine.However, is the Smart WiFi plus known for being a bit random with its communications to the EE App?I have the main Smart Hub setup, upstairs in an office.I've s...

jezthomp1 by Investigator
  • 675 Views
  • 4 replies
  • 2 Helpful

Resolved! Returning bt equipment

I have changed over from Bt to EE and need to send back my tv box and hub to them but have o information how to do this, could any members help with this please 

Briman by Investigator
  • 1047 Views
  • 3 replies
  • 2 Helpful

Parent controls

Hi I am disabled and do not have a smart phone, I access account through desk top and windows 10,  I want to be able to set home work times but it says I have to upload app onto smart phone. How do I do this on desk top?Many thanks   Sheils