Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44275 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85776 Views
  • 11 replies
  • 12 Helpful

Broadband bill increased!

Hi, does anybody know why my bill has gone up by a couple of quid? The breakdown doesn’t show of any extra charges and yet the price has increased? Have I missed the memo for a price hike in October?

ShelleyAC by Investigator
  • 365 Views
  • 3 replies
  • 0 Helpful

Items lacking on my new EE Smart Hub Plus

HiI recently switched to EE Broadband from BT and was disappointed to find that the Hub Manager didn't perform as well as the BT one.  It won't allow me to change the names of any of my connected items, it doesn't show the connected WiFi Extender alt...

EricG-38 by Investigator
  • 843 Views
  • 15 replies
  • 4 Helpful

Resolved! Wifi Deadspot

My modem is right at the front of my house which means my smart hub plus is installed there. As my house is long and thin I have a wifi dead spot in the backroom and kitchen. This means I can't stream cooking videos in my kitchen or watch tv on my ip...

Jaime93 by Investigator
  • 591 Views
  • 7 replies
  • 5 Helpful

Wi-Fi not working.

Frankly disappointing, just moved to EE and 3 days in, no WiFi and no compensation for my box not being fully installed, and 3 days with no WiFi. Can someone help me here?

Lin_ by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

fibre migration

Currently with BT on fibre 2, if I was to migrate to EE, would I have to go through BT or would EE handle it for me ?

Using own ADSL router on EE Broadband

A family member is having issues with their old EE Brightbox 2 router on an ADSL (not fibre) connection. I'd like to test a spare draytek router I have to hand on the connection but I'm not sure if my family member knows their broadband username and ...

Help! Not connected still

So agreed to sign up to full fibre install date was 18th September, BT openreach contractor turned up (MJ Quinn) ripped out copper landline connection and installed modem on wall etc but no connection red light, said nothing he can do and left, conta...