Hi,
I'm currently in dispute with EE regarding compensation due for delayed broadband installation. Long story but was told that I as I had cancelled the order the account was then closed and I was no longer eligible for compensation. (Cancelled the order as early termination fee from current provider was extremely high).
At no point was I told that by doing this I would then be ineligible for compensation. I've escalated this and raised a complaint and now waiting on their response.
Today I have received a text and email from BT regarding a credit to my next bill. The total stated is exactly the amount that would be due (£6.24 x amount of days of delay). Obviously I'm not a BT customer and do not have an account with them. I'm assuming that this is the compensation that should be paid automatically.
Has anyone ever experienced something similar and are you able to advise on how it was resolved? I've carried out some research with the ombudsman and it appears that a closed account should not affect compensation eligibility so I'm a bit of a loss here.
Thanks in advance,
Grant
