Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We have just transferred from BT to EE and have noticed that the WiFi network name has stayed same,is that correct?
hello! I am trying to connect my Octopus home mini device to me smart WiFi but it won’t connect. It needs to have 2.4ghz not 5ghz, how do i check/change my smart WiFi hub?thankyou
My EE Smart Wifi Plus booster keep dropping the aqua light and goes to the orange light - what does this mean?
Hi, I have my main router (Smart Hub SH40J) on the ground floor. On the 1st floor the wifi extender (SW40J). And on the 2nd floor the PS5 Pro. On the PS5, when searching for WiFi on 2.4Ghz, it shows strong signal for my WiFi on the Wireless SSID list...
Set up a new EE Smart Hub Plus with Smart WiFi Plus (SW) this evening. Smart WiFi Plus paired with the hub okay, But when moved to another room it paired for a while but then keeps dropping out.Property is a new build, approx 5 yrs old. Hub & SW lite...
Every day I have to put the long password into my tv to watch Netflix, Youtube etc. I've tried switching off router, switching off tv, but nothing changes. Getting a nuisance now. Never happened with my BT router !!
Hi, as of now using Home telecom broadband, today i met an EE Executive they asked about my current plan rate and speed, i said my plan amount and speed. so they said they have another plan like 28£ from Next year, and the current Oct, Nov, December...
I recently upgraded to full fiber, the new hub and WiFi Pro extenders looked like a good solution with the more powerful WiFi 7 option. Since the broadband was installed I've had nothing but headaches, when I'm connected to the hub it's great, 907Mbp...
Hi,We have had some building / flooring / decorating work done in the house and someone has managed to pull the Openreach modem box out of the wall, and the fibre is looking somewhat delicate, although everything's still working OK - as shown in the ...
I recently changed from the smart hub and smart WiFi thinking that having WiFi 6 would be an upgrade. Boy was I wrong, the WiFi on the smart hub plus and smart WiFi plus is awful. Lags like hell. To get the so called upgrade I had to change from fibr...
