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Smart Hub Plus and WiFI Disc

Mreed01
Visitor

‎26-03-2024 04:45 PM

I recently upgraded to EE full Fibre and got the new Smart Hub Plus. The person on the phone was 100% certain my white EE wifi extender discs will be compatible with the new Hub plus. 

I've tried everything and they won't connect at all. 

 

Before I post this Hub back and cancel my service all together, are they actually compatible?

0 Helpful
3 REPLIES 3
Mustrum
Ace Contributor
Ace Contributor

‎26-03-2024 08:55 PM

@Mreed01   There are different versions of hubs and extenders, so could you post the model numbers from the labels on the router and extenders? 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎27-03-2024 03:46 AM

The previous white round EE Smart WiFi discs are not compatible with the EE SH+.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
infinitywaiter
Skilled Contributor
Skilled Contributor

‎28-03-2024 03:56 AM

To add to @XRaySpeX you should be getting the EE Smart WiFi Plus to go with the Smart Hub Plus.

If only for Wifi6...

Smart WiFi Plus benefits (for Smart Hub Plus customers)

I do not subscribe, so please do not always expect a reply.
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