Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I recently had EE Full Fibre installed (1.6Gbps) and wanted to use my own router connected directly to the Openreach ONT. I beleive this is done over PPPOE however when I use the bthomehub@btbroadband.com and the BT as a password I cant get it to con...
I have the busiest home bundle and new WIFI 7 router and needless to say it has been a shambles when setting up 2 months and I am still not even getting half of the 1.6gig speeds and the stability is a joke. I can’t even access my billing or settings...
Hi folks.Should I expect a seamless change over as the 'juice' should already be there as currently fttp, i.e. no drops, etc. Only mess up so far is lack of information on keeping home number on changeover.
I was offered a package by EE to move my broadband & TV from BT told that eventually I would need to move. When they checked the equipment I was told that it’s very old and new equipment would be sent.When I received the new EE hub I followed all ...
Hello, I am about to transfer over to EE full fibre broadband from BT part fibre (BT SH 2) I live in a 3 storey house that is difficult to impossible to reach all areas with normal Wi-Fi. Once Full Fibre is routed in, the kit sent to set up is the EE...
When I moved from BT to EE, I was not given an EE hub. I was told my BT Hub would be fine. Since I moved, my Skybox repeatedly loses contact with the hub, meaning irritating need to reset. Can I demand an EE hub?
Hi my next bill Is saying it will be taken from my account on the 21st but can it be taken from my account on the 23rd please as that's my payday. And that date every month as that's when the money for my bill will be in my account I would really app...
Hi, appreciate any advise given.My Bt internet was working fine and EE took over my broadband and phone (accidentally) they took the wrong line as they were suppose to take the garden room.Since then our speeds have dropped to 18GB. Wi-fi doesn’t rea...
Hi all, Over the past week I have been having really bad latency issues with my service across multiple devices. The service up until the past week has been great with no issues what so ever but has deteriorated to the point where I'm unable to do an...
