Returning broadband kit

DMS5 · ‎03-01-2026

Does anyone have the QR code or address to return the broadband kit. I keep requesting it from EE but do not provide it. They are now going to charge £85 for not returning it yet still no QR provided. Any help would be appreciated.

Chris_B · ‎03-01-2026

@DMS5 have you checked your spam folder? The QR code will be unique to you and you cannot use somebody else’s QR code. You can not just return the items as EE will not know who it is from. There will be codes on the address so they know it’s from you.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎03-01-2026

Hi @DMS5

Read here: https://ee.co.uk/help/orders/return-and-recycle-ee-product

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎03-01-2026

If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.

When posting it, keep the proof of postage as evidence in case EE deny receiving it & make a note of its serial no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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