Leaving EE

[sdjefferies]

I’ve decided to leave EE broadband and tv.  If I put in a request with another provider what happens. They are offering exactly the same for almost half the price. I just want to exit but not have to ring up.

I can’t see any links to contact you and give notice apart from the trauma of ringing.

Thanks

[Northerner]

Hi @sdjefferies 

Please read here: https://ee.co.uk/help/profile/leaving-ee/leaving-ee-what-you-need-to-know

Thanks 

[sdjefferies]

The link sent me around and around and it doesn’t answer my question about cancelling via website. Oh and the app is mostly broken too constantly failing. I need to raise a ticket to leave please.

[XRaySpeX]

@sdjefferies : You don't contact EE & you don't give them any notice.

If you migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill, using the One Touch Switch (OTS) process. This will auto cancel your contract with EE.

[sdjefferies]

Excellent and does the tv packages cancel with that?

[XRaySpeX]

Yes, as EE TV is an add-on to your BB contract.

[sdjefferies]

Thank you 

[garybs29]

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@sdjefferies wrote:

I’ve decided to leave EE broadband and tv.  If I put in a request with another provider what happens. They are offering exactly the same for almost half the price. I just want to exit but not have to ring up.

I can’t see any links to contact you and give notice apart from the trauma of ringing.

Thanks

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Are we sure it is exactly the same for half the price? Most times it's not

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

[sdjefferies]

Yes EE is £50 for sport and £70 for broadband! So yes Sky offer it for £30 and £20 for the same plus extra for WiFi 7. Same deal 2 years and with the incremental updates.