Billing & Leaving

[johnwillimas]

OK, so I've got the same "can't download a bill" as many other folk, which is not exactly a problem except that this is the last bill on my contract. I'm moving to another supplier so that should be the end of it. 

However the app is still showing a "next bill estimate" when I would expect this to be £0.00. I've told you that I am not renewing this contract in a phone conversation but I've not had any confirmation to that effect but I would liek to know that you aren't going to try to bill me after the end of the contract.

[JimM11]

@johnwillimas Did you change to another provider that is part off the OTS system for your broadband as this is the section that you posted in? When you cancelled with EE if that is what you did, there should have been an e-mail sent to you to confirm that fact. Contract never ends after the 24/12 Months whatever you had, it just removes all the discounts and you start to pay full price on a monthly rolling basis.

The Forum is not EE CS so anything you need then you have to call EE CS to discuss.

[johnwillimas]

Thanks, that's helpful I'll check with my new provider.