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Bill for Netflix

Heckers
Visitor

‎26-10-2026 03:59 PM

I'm a new customer just looking at my first bill.  I've been charged 4 x £6 for Netlix (i.e. 4 separate items on the bill, all for £6, all for Netflix).  I've just tried to phone to query but they say I'm in a 30 minute queue.  There's no facility to online chat.  This isn't a very good first encounter for a new customer.  Does anyone have any idea how to resolve this please?  Many thanks

 

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XRaySpeX
EE Community Star
EE Community Star

‎26-10-2026 05:21 PM

Live Chat will be found under the Help section of the MyEE app as "Talk to us".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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