TV - Page 7 - The EE Community

TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing? HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

Resolved! Formal Complaint – Incorrect Handling of My Sky Cancellation During Switch to EE

Dear EE Customer Support, I am raising a formal complaint regarding a serious issue with my switch from Sky to EE. When I moved to EE, I was explicitly informed that EE would handle the full cancellation of my Sky services on my behalf. I relied on t...

Resolved! Renewed my contract, TNT Sports is now missing

I spent 45 minutes on the phone renegotiating my contract on Tuesday. There was no change to my 'already discounted' 'Full Works' TV package. Now I find TNT Sports has been removed from my TV.Due to work commitments I won't have time to phone custo...

Resolved! BBC 3 voice out of sync

When watching BBC 3 on my EETV box pro the voice is out of sync. I have restarted the box, restarted my soundbar and still have the same issue. All other channels are fine. Any suggestions on how to fix this?

Moved from Sky to EETV, picture quality is bad e.g. channel 5 on demand

set up EE 500 broadband, and EETV. The picture quality is nothing like I had on Sky. The HD on demand channels are pretty bad. E.g Channel 5.EETV just doesn’t seem to have as clear a picture as I had on Sky - yes I was paying £9 a month for HD. But t...

Resolved! Unable to cancel Apple TV Plus

I am being charged for Apple TV after my free trial ended some time ago. I want to cancel but it doesn’t show up as something I can manage in Subscriptions or add-ons. I can see it on my bill and I can see it as an add-on, but there is no way to “man...

Resolved! DAZN Sport

I noticed through various online TV news outlets about the DAZN sport app being added to the pro box and edge boxes but no official announcements on here. There are some free live streams but when you click on those on the pro box it just seems to cr...

Resolved! EE TV Mini Box - Black screen

Hi,EE TV Mini Box, has been working fine, tonight it is not, I have tried the hard reset, the soft reset, retune remote, but the best I can get is an initialising screen, sometimes the EE logo, then nothing just a black screen. The aqua light is on, ...

Managing Ee Tv

Right to say I am bored of alllllll the problems this TV service has given is an understatement.Can someone pleasssseeeee explain why I still cant manage my tv package? Mainly the now tv side of it. Love the way EE can ramp up the prices but again as...

Resolved! EE TV Box Pro swap to Apple TV

@EE TEAMI have just received my EE TV Box Pro on Monday and it can’t host Disney+. I’m quite shocked and did not know this information. Is it possible (because still within 14 days) to return the TV Box and swap for the Apple TV?

Resolved! Using own Apple TV box

Good afternoon. Considering joining EE TV but currently have several of my own Apple TV boxes. I would be taking the Apply TV from EE too but would my own work in other rooms?I have noticed it asks if I have EE when I set the Apple TV's up so suspect...

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