Moved from Sky to EETV, picture quality is bad e.g. channel 5 on demand

[Sooze27]

set up EE 500 broadband, and EETV. The picture quality is nothing like I had on Sky. The HD on demand channels are pretty bad. E.g Channel 5.

EETV just doesn’t seem to have as clear a picture as I had on Sky - yes I was paying £9 a month for HD. But this covered a lot of channels and all the On demand ones also.  Did anyone else have these issues and resolve them?

Thanks 

[Lesley_W]

Hi @Sooze27 

Thanks for coming to our community.

Does it just seem to be picture quality that is affected? Have you spoken with our technical team about this yet? They may need to run some tests to see why this is happening for you. 

Lesley