15-03-2026 09:03 PM
When watching BBC 3 on my EETV box pro the voice is out of sync. I have restarted the box, restarted my soundbar and still have the same issue. All other channels are fine. Any suggestions on how to fix this?
15-03-2026 09:18 PM
Hi @Aaronsuk You have the option to watch the BBC Three programme via the BBc iPlayer - looks like maybe an an issue with the broadcast/transmission in which case it would be out of your control - i presume you are in ip mode rather than aerial mode.
16-03-2026 12:39 AM
Hi @zulu17 , I am using the IP mode. All other channels are fine which is weird. I have had the problem since early last week. I can use Iplayer, however it's a pain to keep doing that when the channel is there to be viewed. It's like the the sound is 2 seconds behind what's happening on the screen.
17-03-2026 08:46 AM
Thanks for confirming @Aaronsuk.
I would recommend giving us a call and reporting this to our technical care team who can complete a full diagnostics for you.
Please be sure to keep us updated here on the community.
Katie
17-03-2026 09:55 AM
It really is i suspect a transmission problem with the Ip mode BBC Three HD channel 24... should be easy enough for EE to replicate on a Box Pro . The channel only broadcasts from 7pm in the evening and overnight but it does seem a problem over several days.
17-03-2026 11:39 AM
It has been raised with our content processing team - they're investigating.
17-03-2026 12:14 PM
The issue was confirmed (also affecting CBeebies), and is now fixed.
Thanks for taking the time to report the issue, and sorry for any inconvenience caused.