Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can I get a quote for an extra broadband connection to my home?
I was contacted by EE and was given a good price to have our broadband with them instead of sky and was told they would cover the cancellation fee off £100 with Sky. My partner had the bill today and it hasn’t been covered?
I originally used EE Broadband but needed a fixed IP, so I switched to BT. Unfortunately, I was mis-sold by BT, so I moved back to EE. Since then, I’ve noticed problems when streaming video from my home to another location.After investigating, I disc...
A young salesman came to the door and sold me to switch from Zen Internet over to EE. I was reluctant because I'd had a bad experience with EE customer experience in the past and I'd only recently renewed my contract with Zen so there was a large exi...
Hi, I'm having problems with my email clients on my desktop computer since Greenby took over plusnet/free-online. I think it may be the Ports that are required. I keep being told that my User Name and Password aren't recognised (even though they're c...
Hey there I got problem firstly they send me the WiFi router to home then the engineer didn’t come to fix it and then they cut the money from my account so basically my WiFi is still not activated and they are cutting my money so I want to fix it oth...
Our broadband keeps disconnecting over the last two days and we have restarted the hub and modem for more than 20 times, it still says no internet connection.
Where to find my billing account number
I was told new database and webiste didn't updated my account, currently I have a direct debit for bandboard and I can't access it via website. ACCOUNT NUMBER: ******* I am logged in but I can not see my current contract details, how can I fix this?...
Hi we have recently renewed our broadband and upgraded to the Smart Hub Pro and Smart Wifi Pro. Setting up the main hub was no problem and i thought i had the Wifi Pro working too. It was paired when close together but once i move the Wifi Pro it jus...
