Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
hello everyone!I opted out to EE WiFi but the Public WiFi is still available, how long does it take to stop working?anyone?
Hi,I have enabled Guest WI-FI on my EE hub 6plus & is working great.However, is there an option to block access or setting or an ‘allow’ list for guests?EGIf say a friend has the guest Wi-Fi access & I want to keep the password etc the same ( to ensu...
My street has just been upgraded with ability to have fibre to the property, I have a few questions, I have been sent an email from EE telling me to upgrade, I am 6 months into a 2 year contract, if I was to take their offer, would that mean starting...
I've been trying to open specific ports on my EE Smart Hub, using a TP-Link RE700X range extender. My setup is identical to my previous router, but now the ports won't open. I’ve manually configured them in the EE Hub and in Windows Firewall, set up ...
I am disgusted with EE as I worked for BT for nearly 35 years.They are rewarding new customers by giving them better deals than an existing broadband customer whose 2 year contract has ended.Theoretically, you are a new customer, so why do they not o...
Is 07465823973 a valid number? [Mod edit - removed number from title and added to main body]
Hi ee since about 3pm yesterday the WiFi has gone from 40mbps to 15mbps and it does not seem to be changing I am hoping you are already trying to fix it please at least make a post saying your noticing the issues as it is becoming very difficult to d...
we bought the EE broadband around July last year have had no problems with it until the end of last month till now, every time we leave and then come back it doesn’t connect I have to go and put the password in again, it’s disconnects from the tv and...
Hi Community Team, I am trying to order/upgrade to the Full Fibre 1.6 Gbps broadband package, but I also want to bundle it with the new EE TV service (including the TV hardware/Apple TV 4K). I am aware that the standard online ordering system and fro...
To save setting up all of my devices & smart devices etc. Can I just change the SSID & Password of my new hub to match my old one?Many Thanks
