Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
what is my contact duration?
I know this is a common problem. But this is now becoming a joke.1st installation date 1st July, Engineer turned up. Fitted internal cabling, and my new equipment had arrived, so far so good. Engineer then said he couldn't install external cable , fr...
Hello there. my ee broadband is down since yesterday and I’ve done everything to try and fix the problem. I’ve turned it off for 10 mins and back on again changed the connections at the back of the hub and nothing and I can’t check the status either ...
I am 100 mtrs from dslam but my speed averages 48Mbps download. Tracert test shows issues within the network, The issue is clearly a network issue, having many years as a broadband engineer for BT. I am aware of possible problems but the engineer...
Good evening,I would like to know how to provide some excellent feedback to one of you guides that helped with with a nightmare of a broadband/TV issue recently. i think it's so important to feed this back as people are generally quick to complain wh...
I need to move one of my extenders to a spot where there are no plug sockets available. My thought was to simply buy an extension cable for the power supply. But it turns out that every extension cable I found has a 5.5mm barrel connection, whereas E...
Can anyone explain why I am receiving a bill for broadband when EE have already confirmed my subscription has been terminated as of the 21st May?The full monthly payment has been requested for services - charged a month in advance. In the termination...
I tend to move house every year and a half due to work, and as such take my broadband with me.Instead of moving my contract over, I am always strong armed into a new 24 month contract. Inconvenient, but what else can I do?I now see that I'm being tre...
Hi, I just had my 1.6gbps service installed today and the pro hub is working very well. I'm very happy with the cabled and wifi connection to the pro hub. However, the included wifi pro extender is driving me up the wall. At this point, I have tried ...
hi, I am placing an order at the house I’m moving into in a weeks time and it seems from the order form that they will try and deliver the equipment to the new house which will be before I move in rather than the house that I will be living in until ...
