Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Ex BT broadband customer who moved to EE 2 months ago. Since moving I have been unable to link EE broadband to mobile. I cannot view bills, manage account or use wifi features. I’ve spoken to 9 different advisors who have logged tickets, filled out f...
I need to set port forwarding with my security base station . Having problems after login EE hub and input all needed data and save the setting . But finally is not working
I have transferred to EE from Virgin and the sale said the transfer fees would be covered as part of the package even if in contract. I received an email to this effect. No amount was mentioned just that it would be covered. However Virgin have now b...
helloi want to get access my hub manger logon
I recently added the EE wifi extender (Smart Wifi Plus) and you connect it using the WPS button. My kids can only get on to wifi when we let them but now they can connect to wifi by pressing the WPS on the extender. If I disable WPS in the hub settin...
Soooo, currently wasted around 3 hours both on the phone and via the pointless app chat trying to get Hybid Connect up and running.First device doesn't work (Flashing RED on 4G).Promised a new one, not been sent. Yet another complaint raised, why I d...
Hello,I left my job at EE in April of this year and am yet to hear anything from the company regarding my current colleague products and when these will switch to a standard plan. How can I find more information on this please? I called customer serv...
Hello how can I check the broadband speed on the app as I don't think I'm getting close to the speed guarantee
Trying to pair wifi pro with smart hub proWith wired connection the wifi pro give solid aqua light - but is not visible in the "my network" nor paired accorinding the ee appremove ethernet connection and back to flashing orange.did a factory reset an...
