Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,I have returned my kit after closing my account, however I’m receiving emails that I’ll be charged £85. I have the tracking proof to show it was delivered to them, but as I’ve moved abroad I cannot call their customer service. Is there an email...
I’ve recently taken out a new EE broadband deal with EE TV. I’ve had an engineer out today for the broadband but it’s having to be referred for some external work and will have to wait a few weeks. My question is that I’m getting emails to change ove...
Can someone explain to me why there's still no upgrade option for existing customers to 1.6 Gbps broadband from 900mbps. I have been chasing this for almost a year now, spoken to many customer reps who told me a upgrade process should be in place by ...
Hi All I am concerned at my move from BT to EE as the phone call to upgrade to FTTP with BT went OK BUT the switch to EE has not gone through. The order was cancelled as no land line added. The EE order on line is not working as the system has not up...
Hoping someone has some pearls of wisdom here?I recently moved from BT FTTP 500MB. Had bought whole home discs to provide necessary coverage, some running cat5 cable and NEVER had issues. Connection was good, frequently getting +400mbps on PS5 and +3...
I've just signed up for EE Full Fibre, so it seems a sensible time to replace my old router and APs (ASUS RT-AC5300, and two RT-AC68Us in Mesh mode, with AsusWRT Merlin firmware).What are people using these days for reliable house-wide wifi?I have an...
I have recently subscribed to EE broadband and have noticed that my router is broadcasting " EE wifi" . I would like to remove this facility but there doesn't appear to be any way ....can someone help? Thanks
Internet suddenly stopped working and advised by technical support that it was due to a faulty power adapter and that one would be sent out. I can still connect to the internet but after 20 minutes the connection is lost and I have to switch router o...
Hi I am struggling to configure my old Smarthub as a wifi extender for my new smart hub plus.I tried this previously with different equipment and had similar issues... I've tried following all the different guides I've found including those posted by...
