Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was told that I could cancel my servises with my provider and EE would pay me for early cancelation. It is now over 2 weeks and they are stone walling me over this. Switch-team will not reply to me and an agent. ********** keeps telling me that th...
Morning EveryoneI have just upgraded to a Smarthub SH32B and I am connected ok via the WIFI.My setup before this was my router and 3 WiFi extender disks as I use 1 for my summerhouse in the garden and 2 in other rooms - this was all working great.But...
My smart Hybrid is connected and paired - it has the requisite solid green lights.on Monday my Broadbsnd dropped for around 30minutes- I had a solid white light on the hybrid router but the EE TV box would not play any channels stating internet error...
As the title asks I have just upgraded to Full Fibre 500 Essentials. I was on the 150 Essential before that I believe and must admit that due to having a nightmare with Sky Broadband, I got the Hybrid Connect for peace of mind. I was not 100% sure if...
Hello, I was wondering how I can change the email address my broadband bill receipts are sent to
I came across from BT to EE a few months ago. I have a EUFY s340 camera fitted to the garage wall about 35ft from my router (EE Smart Hub). It has been working satisfactorily with the old BT router and the new EE one, up until about 3 weeks ago. Have...
Worst decision ever! I was offered a deal to change over to EE but have spent the past month trying to sort this mess out! Broadband connection is rubbish, the TV is struggling to stay connected plus my billing is now £20 over what it should be. I ha...
Hi my broadband was going live yesterday but still no internet it's flashing orange anyone have any advice
I just renewed my broadband and have a hard credif search appearing on my file. Can someone explain why?
So in the last 2 weeks I've had my router just cut out twice for no reason around 1am. I'm streaming at this time and it's cutting off my stream which is affecting my veiwers, this has never happened before in the past year and I haven't been made aw...
