Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m transferring over to EE broadband from BT. The easiest way to do this I thought would be to use the same SSID and password from my old BT router to my new EE router. This would save the hassle of going around the home having to enter new WiFi use...
Is there a reason customer service do not answer the phone anymore? After being assured the call would be answered within one minute, had to hang up after 28 mins due to fatigue, then later, again supposedly one minute, 36 mins till my phone ran out ...
I ordered broadband and tv full works package on 6th February 2025. I've heard nothing from ee other than being contacted by openreach to connect full fibre to house on 3rd March. Today I received an ethernet cable only. EE leaflet says I already...
Hello, my old flatmate moved out and transferred the details to me. I created an account and went to add the wifi to finish setting up the account. However, when I went to do this it still has my old flatmates number attached and so I can’t set up th...
Just switched from BT to EE and now Samsung Soundbar won’t connect by Wi-Fi. Any ideas anyone please.
Hi is there someone I can speak to about my WiFi bill??
Hi, I have an EE broadband provider and ordered a phone card from EE a few days ago but changed my mind and cancelled it. Now for some reason, my broadband account has replaced the old phone number with the new one that was cancelled. The system won'...
Despite assurances when I spent an hour talking to them in preparation for the transition from BT to EE with Digital Voice, I have lost my home phone number. EE say this is irretrievable but I see moderators have been able to help some customers in s...
I have received a letter from you stating that I have not return my Kit. I have definitely return my kit please may I ask that you check your records. You also state that you have contacted me about this but have not had a reply. This is probably...
I moved house a month ago & moved over my "Full Fibre Gigabit Essentials" to my new house.I wanted to have "Busiest Home Bundle" put into my new house, but I was told I couldn't & I was never told a reason why. On my EE account, I don't see an option...
