Smart wifi not appearing on network tree

Rochwebb174
Visitor

I have just switched from BT FTTC to EE 1G full fibre. My 3 Smart wifi extenders to not appear on Hub manager (192.168.1.254) or the network tree on the app, despite the fact I installed them through the App.  Customer service no help.

2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

@Rochwebb174   Have you followed the steps in the Help Section, and are the lights showing correctly?


https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi 

 

JimM11
Brilliant Contributor
Brilliant Contributor

@Rochwebb174 Also would be good to know which router and smart wireless you have, Extenders are under the Advanced wireless section, and the web interface is not much of a help, but should help show when attached but no guarantee on it.