Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44145 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85435 Views
  • 11 replies
  • 12 Helpful

Poor connection all the time

Hello! Just looking for some advice here, not sure if I’m wasting my money on a little white box to sit in the corner of my house to sit on the amber light every time I try and use my laptop for emails. I have been a home broadband customer with EE s...

CurlyC by Visitor
  • 294 Views
  • 2 replies
  • 2 Helpful

Withdraw my application for installation

Hi there,the day I applied for installation of my EE broadband which was my mistake so the same day o called back and withdrew my application as they’ve also charged me for £20 as a deposit amount which was meant to be refunded anyway and now it’s be...

Nomzdagr8 by Investigator
  • 423 Views
  • 7 replies
  • 2 Helpful

Broadband

Hi I'm not happy my bill has been paid and today I just get cut off my interest what the hell out I back on now this I'd disgusting and ridiculous that you have done this 

AC adapter replacment

Hi, our rabbit decided to chew through the power cable to the WiFi router and after visiting many stores including an ee store I'm unable to find a replacement. Does anyone know where I could try next?

Ninjadad by Explorer
  • 316 Views
  • 4 replies
  • 0 Helpful

Discontinued email account

I used to have an @freesrve.co.uk email account. My wife's account was also registered and she needs her old email address. How can I find that, please?

JB4543 by Explorer
  • 363 Views
  • 2 replies
  • 1 Helpful

Connecting Accounts

I'm trying to add my boradband to my EE account, but don't know the billing account number. Where can I get this?

Beki05 by Visitor
  • 241 Views
  • 1 replies
  • 1 Helpful

How long is acceptable to fix a loss of service ?

I am experiencing a loss of my fttp broadband service due to inept contractors cutting off my connection when installing their own cables. I have been without fttp for 9 days now.My case has been sent to the EE customer assist team and they tell me i...

Cedrik by Established Contributor
  • 2336 Views
  • 12 replies
  • 4 Helpful

Resolved! Pppoe credentials

Hi. My third party router was accidentally hard reset yesterday and all data was wiped. I'm trying to set the network up againbut not sure of my pppoe credentials