Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi my EE broadband and TV package was installed on Wednesday 20th November and stopped working that night and I would like to know when someone is coming out to fix it please
Please can you help me I can't get through to customer service I've gave wrong letting on home address as I've just moved into address I wasn't sure can you help please
Hi , Moved to EE from BT after 2 decades and recontracted for 2 years . On FTTP 900Mbps ( guaranteed 700Mbps wired ) - Wired I can get this speed. Wireless , even in the same room with Wifi 6 enabled devices - 2m away in direct line of sight with no...
I have just set up my new Smart Hub plus, replacing a BT unit. During the install I chose an option titled something like “move all devices to new connection”. I now have the new router using the old router name. This has made the router swap seamles...
I have blocked dating websites and Twitter from being accessed by my wifi but I can still access Twitter? I’m just confused as to why that is
Hi, I have ADSL EE Brightbox router. I get about 6-8mbp download speeds. I'm on an out of contract old Home Select product. I don't think full fiber is available from EE in my area but wondering if I can get ADSL2+ with EE so that my download speeds...
Since transferring from BT fibre 900mb across to EE with the Wi-Fi 6 Smart Hub in April 2024 I've experienced sporadic/intermittent slow internet browsing and Microsoft O365 sharing/email searching/joining meetings etc.I've had the same symptoms on t...
Hi there. Just had my ee broadband. Everything set up fine but my bt wifi cordless phone won't connect automatically. Could someone help me how to do it. I tried but still wont work. Or is it really impossible to pair bt phone to ee hub? Thank you
