Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My direct debit didnt go out the other day. I have made the outstanding payment in full today just wondering how long it will take till the broadband is turned back on again as it was stopped. Thanks
I don’t use the Smart Hub Plus. But I would like to use the Smart WiFi plus device as it’s wifi6. Can I just connect it to my own switch and use it as an access point connected via Ethernet? I tried connecting the smart WiFi plus to my own switch and...
I would like to port a telephone number from another service to replace an existing ee telephone number on our contract. Is this possible mid contract?
Our landline telephone usage has changed. I would like to reduce the tariff that we are on fruom unlimited to some thing smaller or if possible cancel the telephone contract component all together (kepp the broadband of course).
I decided to change ISP.I started to order Broardband from you.It came to the account part.I used to have an account with you.****@****.co.ukTRied that.Its still there, i can logon, profile there but cant do anything.Not even a new order!!Account say...
I give up in my quest to join EE.The website, instead of being open and honest, hides key information so the customer cannot make an informed decision. Example:EE broadband customers can also get unlimited sim with £20 discount. Website says click h...
I upgraded to full fibre a couple of months ago, have a new router and all is good. At least it was until ee are persisting in trying to send me a new router. Apparently AI has detected that I have a pendant alarm which may not be compatible with m...
How long does it take for your Internet to come back on after you forgot to pay your bill it them u have payed it
When I had my broadband installed recently, the installer told me I could contact my broadband provider to get a free WiFi adapter card for my PC, which has not got one.But when I called ee the person at the end of the line said they had not heard of...
Had full fibre broadband installed in November and have yet to make a payment by direct debit
