Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43929 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84868 Views
  • 11 replies
  • 12 Helpful

Resolved! Printer/ Scanner recognition

HiI've just had an EE Smart Router installed and have lost access to my printer/scanner.  I've read that it can be read if you change your device (MacBookPro) to 2.4gHz but cannot find how to do this.  Is it possible, will it work and how do you do i...

Steve552 by Investigator
  • 1060 Views
  • 6 replies
  • 0 Helpful

Broadband help!

Hi, my bill was overdue and I have just paid it. How can I get the Wifi working again as EE have blocked it due toi unpaid bill?

bandwidth changes

hiya, so me and my partner BOTH have the same pcs, literally identical, in the same room and everything, that being said, her pc fluctuates between 50-60mbps and mine goes between 6.5 and 7mbps... download speed! how is that even possible!? any way i...

420Gaming by Investigator
  • 979 Views
  • 6 replies
  • 2 Helpful

My router is flashing pink

I had bt upgrade to fibre "faster" broadband last week and it's not faster and has now packed up altogether.  Router is flashing pink, have reset but no joy. Any suggestions please. 

Ness14 by Investigator
  • 2638 Views
  • 4 replies
  • 0 Helpful

slow up load speed

iv just bought a tp-link wireless router on ee and the up load speeds are nearly non-existent, advise please

1ginge by Explorer
  • 923 Views
  • 4 replies
  • 1 Helpful

Rubbish service

What sort of company set up a fibre contract, send an engineer who puts fibre in the house only to find there is none on the street.Then no communication to let me know what is happening !!**bleep** SHOWER

Slow Broadband

I recently changed from a Dell Inspiron All In One Desktop Computer to a HP 24-ck0012na All-in-One PC. Internet is now slow to non-existent. The PC is upstairs and the router is downstairs, but it was not as bad as this with the Dell.  Samsung Galaxy...

Port Forwarding woes

I've been trying unsuccessfully to open some ports that are required for a game from my PC.  I've recently changed from BT Smarthub 5 to EE full fibre but the basic router functions are the same. I've added a rule for ports 2302-2303 internal and ext...

Do I contact EE or BT?

Have Broadband and phone contract with EE but pay BT line rental (copper wire).  We have recently had building work done but builder has covered over our internal telephone connection.  I now need a new feed into the house. I don’t know whether I hav...