Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Posted many times about the issues with our BB, TV, and SIMs since transfer from BT, the subject of a complaint to BT/EE CEOs.Got a call tonight, in the middle of the meal. This is pretty much verbatim:”Ringing about the WiFi Controls not working. Is...
I have read many similar issues within the community.Let me try and explain my issues.1. my income Wifi is never stable. 2, I have had now something like nearly x20 calls to 150. x2 site visits from engineers.3, Installed x4 wifi extenders.4, Had x ...
I was switched from reluctantly BT to ee. I explained that I would be unable to install any new equipment and was told I would have a helpful we guide to visit and do this for me. Unbelievable struggle I've had to get this booked in. Now got somethin...
Has anyone tried to run a broadband speed test whilst in the Hub Manager.Everytime i click of the link it takes me to a web page about having an EE registration Register for an EE ID | Profile Help | EEHow do you run a meaningful speedtest as 'close...
Since getting broadband with EE/BT openreach, there have been continual takeover attempts. I have had EE broadband for 3 weeks. Every 2-3 days I get letters, texts and emails telling me there has been a take over attempt on my Internet. I have been o...
Please can someone help. I've just been changed over from BT landline and broadband to EE landline and Broadband, or at least I should have been. Apparently the system is ready, So they have cut off my previous landline. Howver I have not received ...
Battling with this extender - has a blue light but shows no devices? and shows not connected to Hub on the AppMy concern is it is just dormant and not really effective - I have reset and re-connected multiple times - any ideas?Other extender is fine ...
I am a ee broandband customer I joined from bt, when setting my broadband contract i was offered by the staff I spoken with that if i join mobile contract they will pay the cancellation fee of my previous network which I agreed, it was only just unde...
My Internet was meant to be up and running on Monday 28th I still have no connection. There is nothing wrong my end. Seems to be an issue with EE.
Recently transferred from BT to EE for Broadband. Because of the possibility double billing from BT & EE, EE advised not to set up a DD with them until end of May. I have followed their instructions & in the last couple of days tried to set one up ...
