Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
i converted from BT to EE Broadband and changed from a hardwired telephone to a digital (voip?) one. after many weeks of using the digital service i am generally happy with it. however i find that i still have one wireless telephone that really needs...
I’ve just got my shiny new pro hub, first impressions are good, feels more solid and higher quality vs the smart hub pro.speed tests are really good, almost 300-400mb higher on WiFi devices! But I’m struggling to connect one device, a Landroid Vision...
Hi guys I'm after some advice about my ee broadband account?Basically a few weeks ago I swapped to EE broadband due to a EE advisor telling me I'm gonna get close to the 300mb package I'm gonna be paying for. Now! That the line is settled and my qui...
Probably a daft question, but the engineer just installed my Smart Hub Plus on the living room floor, so I want to move it to somwhere safer. Will there be any problems in unplugging it for a few minutes or will this cause the entire internet to coll...
5ghz to 2.4ghz signals
New to ee. Set up my broadband and followed all instructions, everything set up and connected. Now I cannot connect any device in the house to the new broadband, the new broadband isn't even an option for phones and iPads to connect. Anyone else had ...
Hi I have my orbi rbr350 router connected to my EE hub but thinking about connecting directly to the o.n.t box but not sure if my orbi has an intergrated VDSL modem as read the instructions that any capablePPPoE router that has an Ethernet WAN port d...
Hi. I’ve just transferred from BT to EE bb (900mb fibre). I’ve set up my new re router and done the steps. The router is working fine with the aqua light…. But the WiFi signal in the house is still the old BT network name and password. Does it transf...
Hi, I recently moved from a different ISP to EE and I'm trying to open some ports on my EE smart hub / router.I am trying to open ports 58110-58120 (TCP and UDP) on one machine (internal static IP 192.168.0.16) and ports 55370-55380 (TCP and UDP) on...
Hi, I recently moved from Virgin media to EE and I'm trying to open some ports on my EE smart hub / router.Specifically I am trying to open ports 58110-58120 (TCP and UDP) on one machine (internal static IP 192.168.0.16) and ports 55370-55380 (TCP a...
