Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
While playing Xbox my internet has extreme lag spikes to around 500+ ping on most games making them completely unplayable sometimes. My download speed is also terribly slow . The internet seems to work just fine on every other device in the house . E...
Hi, we had an engineer call to switch over our old (well not so old, just 12 months) BT router, mini box etc; to new EE kit. Since then our internet keeps dropping out or causing the TV to go into buffering. We also have less connectivity around the ...
Hi my internet has been bad for about a week and I cant get by talking to a BOT . When I go onto the EE site to test the speed it just buffers ( See Photo ) . I have done all checks possible . Any ideas
Hi We recently moved our broadband from BT to EE I was looking at the ability to use EE WiFi hotspots and see I need to login using EE ID and password From what I can see on the forum and online, that is just the email address and password we use to ...
Constant problems of packet loss, and terrible mbps, had a few engineers out. Have moved the main box to be closer to the Xbox. It's hard wired now, can't game atm can't seem to clear the fault. 2 months of this is starting to drive me mad. Only half...
I asked this question to a customer support individual and they said probably not but not too sure. I currently have a broadband and landline account. If I close my broadband account, can I keep the landline?
I have signed up today to switch from sky to ee and received a small to say I have to setup my openreach modem but I don't have one. They are sending me the smart hub plus, can I connect it directly into my little BT box, as u do now?
Hello All,Just received my smart hub pro, whilst it appears to be working well on my PC on the 6GHZ 160mhz wide band at 754.78 (although the previous router would reach 860 on WiFi at 5GHZ) though the latency appears improved. I am noticing a severe ...
For the past few days, my wife has been attempting to go to the above website. On every single device and all common browsers this is being blocked in the home although we can reach it outside the home via EE mobile.This is a perfectly innocent and l...
How can I get a replacement hybrid connect when I sent it back by mistake?
