Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just wondering if there is anywhere to view the firmware notes for the current firmware versions of the Smart Hub Pro? Curious to know what was changed/added or fixed. Thanks in advance
Hello all,Just checking whether I am doing something bizarre?I have ethernet to each point of the house, previously I had the ethernet into a unmanaged switch, and one of those ethernet connections would go to the previous BT wifi etenders.I have upg...
Hi. I was hoping to migrate from BT to EE today. However, despite suggesting that WiFi 7 (at 1.6gb) would be available on EE, no such package was on offer. Is this because I want to take my landline with me too? Any idea when this combination would b...
Why can I still not link my broadband account to the EE mobile app? This has been on-going since the beginning of the year and it is extremely frustrating. It has been raised several times and never been fixed.I am receiving texts to say login to you...
Just migrated from BT to EE.Original bt configuration was hub and 3 discs(black).Was sold SH40J Smart Hub Pro and SW40J Smart WiFi Pro.Specifically asked salesperson would this new set up cover the whole property.Was told YES.Now only have broadband ...
Hi there,Are the pings and latency low if connected by ethernet? I’m coming from Virgin and would like to compare before I actually make the jump.When i used to be on fttc years ago with BT was getting pings close to 5ms to bbc and google etc.Is it g...
Every weekend when I watch sport my broadband is weak and it affects picture quality and connection.
Any one lost broadband signal too? I’m in West Sussex and no signal on 2 Nov 2024 since around 9pm.
All I want is to set up a new email address for my husband. How do I do this. Cannot find a link
Hello everyone, I live in a basement flat in Bristol BS8, where the mobile phone reception is very poor, I can't use mobile broadband, I can't find any broadband socket or open reach in my flat, only one socket like this, I don't know exactly what th...
