Brodband

Vicky8900
Investigator
Investigator

Ee broadband it an absolute joke I pay 53 pounds a month for what Internet that cuts of and lags every two minutes I will be leaving and moving to a better Internet provider I will all so be telling other people not to go to ee

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

@Vicky8900 : Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
I will not be explaining everything again when I have done nothing but
report everything since the 5th of September

vicky Robinson

You are talking to a community of users offering to help others. We are not privy to whatever you discussed with EE. You came here for help. If you really want help from us you would need to provide us with sufficient info so we understand your issues.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
OK so I reported the internet
Lagging and cutting of every two minutes and thay did nothing so I left it
for a bit to see if it would resolve its self then it keeps happening I
rang ee up and thay said thay would send me a temporary box out till the
teck person came out to check everything over ee all so told me that it was
an out side problem and not a problem in the house so the teck man changed
a wier and a few other things with his laptop and still couldn't find the
problem but the same thing keeps happening I have tried everything an dont
seem to be getting anywhere

So do I get answers to my Qs so I can get started on your issues?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP