Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I spoke to someone in the tech department this afternoon and they confirmed there is still no date known for when broadband accounts will be able to be linked to mobile accounts. They said their I.T. either need to write a new programme or come up wi...
The 1571 answerphone service is not working on my EE analogue landline. Not possible to leave or retrieve messages. Spoke with customer services who insist on sending out an engineer, even though it is clearly not a physical landline issue. That will...
How does it take to get your services up and running . I had everything delivered today how long does it take to set up
Box is the aqua colour my phone can find the network just no connection tried restarting it and resetting it nothing has changing been happening all day
Elderly parents have recently changed from BT hub to EE Smart Hub.Landline phone is plugged into router, no longer get pulsed dial tone if anyone has left a message.Can anyone help please?
I went from Bt to EE as they said bt only buisness from june with digital voice phone which is no good when speed drops.I have had 4 outreach engineers out and stephen from liverpool as EE said ive been forward to techs high complaint no phone calls ...
My broadband was due to be up and running by 2359 on October 3rd, it didn't happen and I've heard nothing since, I've been stuck in a queue to customer services for over an hour every day and given up. I still have the text from EE that confirms the ...
Just recently had full fibre 159 installed in my home was hoping they would install in the same place as my last internet spot. (Downstairs in the kitchen near the front door ). No idea why. So installed the engineer installed it on first floor in m...
I have received a letter from EE claiming I haven't paid for my broadband.The thing is, EE cancelled my broadband in May of this year without me asking to. I just wanted to finish my current contract which had a few months left. EE set up new contrac...
Hi Guys, I know this is a topic that's discussed alot on here, but its beyond annoying now.In November 2023, we switched from BT to EEs 1.6gb package. Everything was working perfectly until around January 2024, where the speeds dropped and the WiFi C...
