Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 397 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46673 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90982 Views
  • 11 replies
  • 12 Helpful

Account holder

My dad who I live with has an EE broadband account. I have my own separate contract for phone but am due an upgrade. They said if the broadband was in my name also I would get a better phone deal. Is it possible to have it in my name but still  regis...

Miles32 by Explorer
  • 624 Views
  • 5 replies
  • 0 Helpful

Fibre to Premises package

Hello. I recently switched over from BT to EE using the full fibre package and everything was fine. Openreach came out to my flat and installed something above our door and everyone else's within the flats and tinkering around the box outside our doo...

BigMoab by Investigator
  • 1100 Views
  • 7 replies
  • 1 Helpful

FTTP Install stuck

Hi Everyone,I've got an order in for 1.6Gbps 'Busiest Homes Bundle' FTTP which required an external build (BT Wholesale checker showed "Multi Dwelling Unit Residential MDU Built to Curtilage External Build required.")The Openreach Build Team attended...

My broadband damaged

My router box fell down and its not working what shall I do ? And what is the charges I have a contract and It is my first month

Phone line keeps cutting out

Moved to EE from BT a few months ago.  The service was pretty good until I installed the EE router, since then the home phone line keeps cutting out.  I reboot the router and get a voice message when I try and use the phone.I’ve raised this with EE s...

Morlok by Visitor
  • 467 Views
  • 1 replies
  • 0 Helpful