Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, Over the past week I have been having really bad latency issues with my service across multiple devices. The service up until the past week has been great with no issues what so ever but has deteriorated to the point where I'm unable to do an...
Hi,I want to mount my smart wifi disc but to do so I need to remove the stand. Any suggestions?Cheers.
I’m new to EE TV & broadband & am using the TV via WiFi as there’s no easy way to run an Ethernet cable to the router due to where the BT Openreach box is installed (behind a cupboard door!). The TV box in the lounge works really well but the second ...
I signed up to EE on condition of them paying off my talk Talk remainder etc.I NEVER got a contract through. I had issues getting my various accounts to show inline too. Now billed for first BB an they are chargingme £32 for the equipment delivery co...
Please could you tell me why I am paying over £24.00 for my digital phone and £74.00 for braodband.I was with BT since 1969 and my bill came to just over £72.00 for both?Patricia Goodall
Should there be a dial tone when an old phone handset is connected via a device adapter?The handset has a dial tone when plugged into the socket at the back of the router, rings & works OK. When plugged into the device adapter it rings OK when teste...
Ive just recieved my new EE router for Broadband, i am currently with a nother supplier with EE switch over taki g place on 20/11/24, when do i plug in my new EE router??Can that be done now without losing connection with my current supplier or does ...
I was advised that a new order would be raised by EE soon however I have been unable to obtain this and am having difficulty in managing to get an EE guide to deal with this.Brian
How to connect to ee network with box as waiting to get broadband installed in mean time I got hybrid I can't work out how to connect to network with connect to wall
Hi Posted before as my 91 year old mum is still receiving absolutely appalling service from EE and is fearful of making outgoing calls after moving into care facility 2 months of signing up as a BT customer and still problems with EE contract never g...
