Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi Looks like a few people have had similar issues but I’ve switched from BT FTTC to EE full fibre. Had Openreach out to install new hardware, all green lights on the box but router won’t connect to the internet. Hub Manager says my broadband connect...
How do I cancel my broadband
How to cancel a guide's visit for installing a router? I did it myself
Hi,I'm considering upgrading to the 1.6gbs package, as I already have the smart hub pro with 2.5gbps ports.However I noticed in my router settings, the Wan link speed is at 1000 Mbps.Is this because I'm not currently on the 1.6gbps package, or becaus...
I'm not under no contact my connection drops always I'm being charged almost 37 pound for this crap.. if yo want to keep my business you need to do better than virgins quote of 22,£.. let's see How fast customer services is here
All I wanted to do was cancel my BT tv package and continue with Broadband. I made it clear I did not want anything other than that. Today I received a text message saying 'Hi, this is Openreach. We recently attended your property and discussed that ...
A few weeks ago I decided to stop my Smart Hybrid Connect add on as really don't need it. I received confirmation that the service would be stopped although my next bill forecast still includes the £7 monthly charge. I was told I would need to ret...
I recently received the newest smart hub pro from EE, and there is no DNS option to change.I would like to change it from the EE one to Cloudflare (1.1.1.1 & 1.0.0.1) but there is no setting to be found.Searching on the EE Hub leads to the page above...
EE say I am recieving 900Mbps TO the router, but from the router I'm lucky to recieve 300Mbps through the ethernet, Cat6, cable or wi-fi. I have spoken to some very nice people at EE 4 times so far with no result apart from a new router, which gives ...
