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Misleading advertising

richyrich98765
Visitor

We're with BT at the ripoff price of £50 per month. EE advertise clearly on TV, and on their website, you can switch, they'll pay the termination up tp £300, at £25.99.

I signed up, only to find they send us back to BT and offer a 2 year contract still at £50 per month. There doesn't appear to be a real offer for us at £25.99.

my BTcontact expires in May, then it'll be goodbye never to return.

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

You should be asking BT to move you to EE, not signing up with EE directly. BT want all domestic BB custs to be transferred to EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Matt_124
Star Contributor
Star Contributor

As BT & EE are part of the same family, you would have to see out the remainder of your BT contract if you want to drop in price when moving across. That offer is very real, but only for those who are nearing the end of their contracts within BT and EE and those who are happy to buy out contracts from other providers.

A mid contract transfer from BT to EE would make you maintain the same monthly cost or higher and renew for 2 years, and buyout offers such as above cannot be used to pay ETCs for companies within the BT Group (BT, EE, Plusnet etc).

When your contract expires, or you're in your last 30 days, you should be eligible for whatever the offer is at that time.