Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am a ee broandband customer I joined from bt, when setting my broadband contract i was offered by the staff I spoken with that if i join mobile contract they will pay the cancellation fee of my previous network which I agreed, it was only just unde...
My Internet was meant to be up and running on Monday 28th I still have no connection. There is nothing wrong my end. Seems to be an issue with EE.
Recently transferred from BT to EE for Broadband. Because of the possibility double billing from BT & EE, EE advised not to set up a DD with them until end of May. I have followed their instructions & in the last couple of days tried to set one up ...
Hi Looks like a few people have had similar issues but I’ve switched from BT FTTC to EE full fibre. Had Openreach out to install new hardware, all green lights on the box but router won’t connect to the internet. Hub Manager says my broadband connect...
How do I cancel my broadband
How to cancel a guide's visit for installing a router? I did it myself
Hi,I'm considering upgrading to the 1.6gbs package, as I already have the smart hub pro with 2.5gbps ports.However I noticed in my router settings, the Wan link speed is at 1000 Mbps.Is this because I'm not currently on the 1.6gbps package, or becaus...
I'm not under no contact my connection drops always I'm being charged almost 37 pound for this crap.. if yo want to keep my business you need to do better than virgins quote of 22,£.. let's see How fast customer services is here
All I wanted to do was cancel my BT tv package and continue with Broadband. I made it clear I did not want anything other than that. Today I received a text message saying 'Hi, this is Openreach. We recently attended your property and discussed that ...
