modem

[Peterryan]

hi can I purchase my own ee smart hub plus I am on 150 and only got the smart hub

I want wifi 6 can I purchase my own modem smart hub plus to get wifi 6 and it will be a ee smart hub plus

[Chris_B · Accepted solution]

@Peterryan  You can’t purchase it from EE.  EE will supply one when you next upgrade and switch over to new EE broadband. 

[Peterryan]

I'm already with ee my modem was faulty so they sent me just the smat hub not the smart hub pluss

[Peterryan]

I've seen some for sale in just wanted to know if I purchased one will it work

[Chris_B]

@Peterryan  What was your old router ?  You’ll not get a smart hub plus unless you already had a smart hub plus.    So if you had a smart hub you’ll get a smart hub 

[Chris_B]

@Peterryan  Yes.    

[Peterryan]

it was a BT smart hub

[XRaySpeX]

@Peterryan : What is the name of the EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

If you have the white EE Smart Router the EE SH+ may not be able to replace it.

[Peterryan]

Essential  150 100 to 150 mbps

[Peterryan]

it's a black smart ee hub with the grid on the bottom