Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I moved into a new home with a Mitsubishi air source heat pump installed. I have tried to set up the Melcloud app but cannot get it to pair with my EE broadband router, and the adapter and wifi router is in the same room. I have followed the set up i...
Recently switched FTTP broadband & VOIP provider from Hyperoptic to EE, and had my landline number ported over to keep my contact details the same. As far as I understand it, EE's VOIP landline service is the same thing as BT's Digital Voice, so I wi...
Heyim currently on a BT contract and have a smart hub 2. I’d love to start using EE Smart Hub Plus SH31B. Is it possible to buy one stand alone anywhere?Thanks
Hi,Following a EE phone upgrade the sales person advised I could now transfer onto the new EE wifi 6 router and following a check confirmed could increase my 1 Gig connection to 1.6 Gig for an additional £1 per month. No brainer I thought.With the la...
How doI import my bt email address to ee broadband
Hi I’m trying to find out when my contract is due , have tried opening the link on the email but just tells me slow internet and it’s not my end HELP
I'm renovating an old property and the landline was ripped out during works. Would EE supply an engineer to do this or BT? No point ordering a hub when nothing to plug it into. Thank you
My broadband for past week has just bin going off and on and need this sorting ASAP this is not how a customer of your should be and a customer that has bin with u for 4 years plus at that it has bin a on going thing for years and I do not want to ch...
I cannot find the WiFi control tab on my app anywhere
I have clicked the 'register and download' (https://uk.norton.com/broadband-ee-nortonsecurity?ts=1706989220&key=319db144b64785e1676b0e05d153bc9d) icon on the EE website to access Norton Security. The Norton Security website opens briefly and then re...
