Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We switched from BT broadband and a Sky TV package September 2024, super fast 700gb. Nothing but trouble since then, I am not technically savvy with IT or internet etc and have elderly parents with less knowledge than me! It has been and continues to...
I cannot add my broadband account to MyEE - I can access the old broadband account interface with the "SET UP YOUR HOME BROADBAND ACCOUNT" option. I click on this and try to set up, but every time I get "Something's gone wrong at our end, please try ...
I am due to move from a FTTC BT plan to a FTTP EE 900Mbps plan on 28th Jan 2025. I have elected to get the EE Smart Hub Pro and EE Smart Wi-fi Pro for which I am pay an additional £10 pm plus a phone service retaining my existing number.My current se...
Just moved house and ordered ee broadband. Told earliest connection date is 28 Jan, in 14 days as that is earliest they can get equipment out. Confirmed no open reach engineer required-previous owner was on Sky so line is live. Any ideas as to why th...
I have just moved over from Virgin Media and was sold broadband (1.6gb) & TV (big entertainment). I opted for 2 TV boxes (since I was told the second was free) and was told I would have the 4g backup (hybrid connect) all that for £77 which I thought...
I have a xerox workcentre 3335. out of the blue after connecting a an 5th wifi device the printer stopped working and is giving me an error asking me to input a static ip address. The printer is showing in the bt hub but the ip address is showings 0...
Hi,I have more than 3 months to connect my BT broadband with a move home since October 2024 and sometimes in 14 January 2025 I have received a phone call from engineers to connect my broadband, in a mean time I was move my home, again and I have info...
Does anyone know how to set up IPV6 on EE? I swapped out the EE Smart Hub for another router and would like to get IPV6 working if possible but so far the settings I've tried haven't worked. TBH I'm unclear whether EE even supports IPV6 as there se...
