Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44489 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86259 Views
  • 11 replies
  • 12 Helpful

Rubbish service

BT AND EE WHAT A JOKE A COMMUNICATION COMPANY IT CANT COMUNICATE WITH EACH OTHER .CHARGING ME 63.00 a month for copper broadband hand home fone which I can’t use because the service is ridiculous 1-2 speed coming into the house made two appointments ...

Modem fault, speed reduced over night

I have a modem that overnight went from running great to unusable speed, around 0.5mbs.I have tried new cables, factory reset other than that, it could be a fault with the modem OR because EE are now part of Plus net which is the reason i left plus n...

Moved from BT to EE on renew contract.

HiMoved to the new ee system from Bt when I rang about my renewal (Broadband and house phone) on Tuesday morning and even taken Up there sim only contract. I am sign into the ee app no problem but I can not see any information regarding my broadband ...

Resolved! Broadband speed increase in April?

Hi, this might be the wrong thread. I only asking to confirm something for me.I am on Full Fiber 900mps broadband on an EE contract in North London. This is going through an Openreach ONT and an EE SH31B router.  The question is will my internet spee...

Nickybutch by Established Contributor
  • 555 Views
  • 3 replies
  • 1 Helpful

Resolved! EE Smart Hub Plus working with FTTP (or not)

I have been with EE since the Freeserve days and have just switched from a FTTC connection (solid connection) to FTTP with the Digital Home phone service. My network is not particularly complex, with an WiFi access point configured for part of the ho...

Rochester by Investigator
  • 2235 Views
  • 11 replies
  • 7 Helpful

Wifi connection problem

Problem has occurred  since 8pm 6th March I waited  thinking it could be just bit slow and problem seem to be getting  worse now it won't let me do much from it all it allows  me to do is use ee website  and app it won't allow me to do anything from ...

Brandon50 by Investigator
  • 305 Views
  • 2 replies
  • 0 Helpful

Email confirmation for joining

Hi all,I just changed my broadband this afternoon to ee, and I haven't received an email regarding joining or anything, I'm wondering how long it takes to get an email through as I'm worried they might have taken down the wrong email address over the...

Sammyf90 by Explorer
  • 478 Views
  • 3 replies
  • 0 Helpful